Airtel — Negligence and mishandling of prepaid/postpaid conversion

Address:

Ernakulam, Kerala

An Airtel salesman came to our office to sell their postpaid services and where there was some cost advantage for group usage. I submitted 3 prepaid mobile numbers to be converted to postpaid numbers. The application for this was submitted on 21st May to the salesman.

Till date they have successfully converted only one number to postpaid.

The second number is now not working and they have deactivated the prepaid and not activated the postpaid number yet. This number belongs to a staff member who is handling my major clients and we have informed Airtel about this. It was delayed because one of their staff submitted the wrong address for verification.

The third number is also delayed as they have submitted the wrong number to the technical team.

Airtel's customer service numbers are always busy and when we get through, it is answered by an executives who just transfer the line to the senior person. We have called at least 10 or more times and this senior person never answers his phone.

Please help us to take this forward.