Airtel — New Broadband connection Issue

sudarshanswain

from Mumbai, Maharashtra

Address:

Karnataka

Hello Team,

I really had a bad experience with airtel this time. I am completely dissatisfied with service I have got from airtel.

My Request was:

I have requested for a new broadband connection from airtel in Bangalore Marathahalli area. The marketing guy told us there is no problem with this area . The connection will be made available within 4 days.
I have paid the required amount Rs 3150 INR in check.

Isuue: After 4 days I got a call like there is no DP switch available in my area so I have to wait for 2 days. I have waited for 2 days .After that no call, no update.When I called to CC they said you have to wait for more 7 days .I have waited for that. Like this My waiting goes in loop. Every time I called CCare, they are giving all false promises.

Finally somebody says it will be activated by today evening. I went early from office ,for my surprise there is no call.

SO I have decided to cancel the request. After 2 days when I checked with CC, they said they have rejected the cancellation request. Most surprising thing is they didn’t inform me on this. After that I have called ¾ times for cancellation. I don’t know each time I called they will take a new cancellation request.

Complian no:
Fixed line: [protected]
32114086
32051492
32008536
31848776
31517494
32239140

13772496 ref

I forgot other complain no..

Please help me either to get a connection or to get my money back as soon as possible. Because of this i lost the service of other service providers

I am really very dissatisfied with the service.I need the escalation matrix to escalate my issues & an explanation of above things
I truly believe that a company like Airtel will never do such careless thing for their loyal customer
I will really appreciate if anybody could guide me and tell as what can be done against such a careless attitude of the company.

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Comments

Rajinder Sarna

from Noida, Uttar Pradesh

AirTel — New Broadband Connection problem

Hi,

I have applied for Airtel Broadband connnection on 7th April 2010, with payment of Rs 1500. Sales Executive promised that connnection will be installated on latest by 10th April 2010. But now it 13th April 2010, connection is not installated and Sales executive is also not picking up the phone. I have visited there office as well, but no response again. Executive Name is Parmod Kumar ([protected]).

Thanks & Regards
Rajinder Sarna

rkumar8

from Gurgaon, Haryana

AirTel — Getting new broadband connection

Hi,
i have applied for broadband connection with land line from airtel but still didn't get any. When filling up the form the marketing guy confirmed that with in 3-4 days i will be having the connection but it is almost 2 months now and no connection was provided. As per the offer i have paid 3months rental in advance and the money is still with Airtel. Everytime i call them they told me that it is in process or the matter has been escalated and you will get the connection in 3days and the next 3days never came. Also i need to follow up the status because untill unless you call them they never tell you or update you what is going on.

Now the most bothering situation is that, when i call them for the status, they are saying the connection is not possible, you take your money back which is totally a . As i have paid the 3months rental in advance and waited 2months so there is no sense of getting my money back. Apart from that they said if you need a money back we ll initiate and the money will be back in 8-10days. So, in all aspects the customer needs to suffer. It is a kind of intentional torture because if they knew that the connection is not possible then why they filled the form and took the money and waited me so long.
Now again, i requested them that i don't need the money as i waited so long, rather provide me the connection. As a reply they put me in indefinite hold to get the connection which is ridiculous.
I am complaining here to get a resolution to my problem. I need Airtel to take it seriously and provide me the connection at the earliest.
Thanks,
Rakesh Kumar
[protected]

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste (sudarshanswain),

Further to our discussion dated 02 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste (sudarshanswain),

We would like to inform you that your concern listed 02 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33