[Resolved]  Airtel — New connection never worked even after repeated complaints

Address:

Hyderabad, Andhra Pradesh

I've taken Airtel 3G card in September 2011 with the confirm speeds in the location I resides. From day-1 I was not able to use the services as the signal strength was very low. Even after repeated complaints the problem didn't got solved and I asked them to close the connection.

Now they are harassing me saying I need to pay the bill even if the services were not available, and telling me that you will be taken to the court. This is ridicules and shows high headed of the company.

Please let me know what should be the next steps.


EMAIL THREAD:
From: Chirag
Sent: Tuesday, January 24, 2012 8:46 AM
To: [protected]@in.airtel.com ; id-nodal.[protected]@airtel.in ; id-appellate.[protected]@airtel.in ; [protected]@in.airtel.com ; [protected]@airtel.in
Cc: sameul.[protected]@in.airtel.com ; Anupma
Subject: Re: YOUR AIRTEL BILL FOR ACCOUNT NUMBER: [protected], BILL DATE: 21-DEC-2011 [|BAL|Qrc[protected]|]


Hi I've been tracking this request from 1.5 months now; I'm still receiving payment calls without resolving my issue.

I'm not able to use the USB dongle and won't pay any amount till I get this issue resolved.

If you can not provide the services at my location please cancel my subscription and let me know how can I get the amount I've paid for the dongle.

-Anupma


From: Chirag
Sent: Thursday, December 22, 2011 2:53 PM
To: [protected]@in.airtel.com
Subject: Re: YOUR AIRTEL BILL FOR ACCOUNT NUMBER: [protected], BILL DATE: 21-DEC-2011 [|BAL|Qrc[protected]|]


OK. I've not used the data card except checking if the issue is fixed and I don't expect to receive a bill for services not used as it's not usable.

Please suggest what's the way for getting my bill reverted till this issue is resolved.

Thanks,
Chirag
:c )


From: [protected]@in.airtel.com
Sent: Thursday, December 22, 2011 2:21 PM
To: [protected]@hotmail.com
Subject: Re: YOUR AIRTEL BILL FOR ACCOUNT NUMBER: [protected], BILL DATE: 21-DEC-2011 [|BAL|Qrc[protected]|]


Dear Customer,

Ref: Email dated[protected], enquiring about Service request number about Network coverage problem for
your airtel data card number [protected].

Thank you for your email to Airtel and the opportunity to assist you.

We regret to inform you that the service request number 40505977 has been cancelled due non providing the proper details by agent, however To address your current concern, we have raised a complaint regarding the
network issue with the relevant team. For your reference, the Unique Service
Request number is 41192256. Our team will be contacting you by[protected]
within 12:49 PM with an update on the issue.

We thank you for taking out the time to voice your concern. At Airtel, we
believe that it is our customers' feedback that helps us to improvise on our
services.

Please do write in for any further assistance.


Yours Sincerely,
Lokesh Lokesh
Customer Care
Bharti Airtel Limited



Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7C9CFA 47D9EE0236A91F01561A0ED127598F9 463E77394F71B7A9EF7197B9FE62B67ABD33451B5D13A5C&refno=Qrc[protected]



[protected]Original Message[protected]
From: [protected]@hotmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 22/12/2011 01:41:12 PM
Subject: Re: YOUR AIRTEL BILL FOR ACCOUNT NUMBER: [protected], BILL DATE: 21-DEC-2011 [|BAL|Qrc[protected]|]

Please confirm what happened to my previous service request 40505977?

Thanks,
Chirag
:c )

From: [protected]@in.airtel.com
Sent: Thursday, December 22, 2011 12:37 PM
To: [protected]@hotmail.com
Subject: Re: YOUR AIRTEL BILL FOR ACCOUNT NUMBER: [protected], BILL DATE:
21-DEC-2011 [|BAL|Qrc[protected]|]

Dear Customer,

Ref: Email dated[protected], mentioning the concern about Network coverage for
your airtel data card number [protected].

Thank you for your email to Airtel and the opportunity to assist you.

We regret for the inconvenience caused to you regarding the data card
connectivity.

Airtel has a very robust network and we have the best in class infrastructure
deployed to ensure continued services to our customers. Despite the same, a
network issue may be faced in some cases due to several reasons like location
of a building, topography, climatic conditions, the handset quality etc.

To address your current concern, we have raised a complaint regarding the
network issue with the relevant team. For your reference, the Unique Service
Request number is 41192256. Our team will be contacting you by[protected]
within 12:49 PM with an update on the issue.

We thank you for taking out the time to voice your concern. At Airtel, we
believe that it is our customers' feedback that helps us to improvise on our
services.

Please do write in for any further assistance.


Yours Sincerely,
Lokesh Lokesh
Customer Care
Bharti Airtel Limited



Your response will help us to enhance your experience with Airtel. Please
click on the link below & provide us your valuable feedback on this
interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=A0E02750A9EA
2F51BCC7C6CA3756A7EB1F62A3EF77DB 7 8 B C B
F7899FB1F66AAE2246AAAEB127098FF&refno=Qrc[protected]



[protected]Original Message[protected]
From: [protected]@hotmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 22/12/2011 12:09:08 PM
Subject: Re: Your Airtel Bill for Account Number: [protected], Bill Date:
21-Dec-2011

I'm not able to use the services as it does not work in my home. I've opened a
service request 40505977 which is not yet closed. I'll not be paying any bills
as I'm not able to use the services.

I've already escalated the issue but still not resolution happen till now; I
want to get refund of the cost I paid for the USB dongle.




Hi I've bought Airtel 3G dongle around 1 and half months back on the
assurance that it work in the area I live. It's Serene County, Telecom
Nagar Gachibowli, Hyderabad.

From day-1 It's very slow and unusable even for VOIP calls! I've already
logged a complaint around 1 month back but no action has been taken yet. I
called customer care yesterday also without any action!

Also please let me know how to surrender the connection as I won't be
continuing this connection if the resolution is not made for this.

Service Request Details
Time: 11/10/2011 8:19:54 AM
The Service Request No.is 40505977.We will get back to you by 16-NOV-2011
09:30:00.
Anupma