SIR,
CELL NO/ SIMCARD - [protected] WAS DELIVERD TO ME, BY YOUR CHANNEL PARTNER OF AIRTEL - HYDERABAD WHO IS LOOKING AFTER CORPORATE ACCOUNT OF STATE BANK OF PATIALA-HYDERABAD, AFTER COLLECTING NECESSARY APPLICATION AND FULFILLMENT OF KYC NORMS. HE HAS CHECKED THE APPLICATION AND IDENTITY PROOF ETC AND DELIVERED THE SIM CARD. I ALSO REQUESTED TO MENTION MY CORPORATE ACCOUNT CEEL NO [protected] ON THE APPLICATION FORM OF CELL NO [protected] FOR ADDITIONAL IDENTITY PARTICULARS. THEREAFTER I WAS USING THE CELL NO [protected] FOR INWARD CALLS.
MY WIFE WAS IN APPOLA HOSPITAL AT JUBILLE HILLS HYDERABAD WITH THE CEEL SINCE MY BROTHERS SON WAS HOSPITALISED . TO MY SURPRISE I OBSERVED THAT MY CELL NO [protected] WAS BARRED BY AIRTEL DESPITE MY FULFILLING ALL THE KYC NORMS WHICH WERE CHECKED THAM.
DUE TO BARRING OF THE SAID NO , THE COMMUNICATION COULD NOT BE DONE TO THE HOSPITAL SITE WHERE MY WIFE WITH THE SAID NO WAS PRESENT. THIS HAS CAUSED DAMAGE AND LOSS OF REPUTATION TO ME AT THAT CRITICAL JUNCTURE .
THIS IS NOTHING BUT HARRASEMENT AND CAUSUNG DAMAGE TO CUSTOMER . UPON CALLING SH SATISH ,CHANNEL PARTNEL ,AIRTEL HYDERABAD ON 03.02.2010 HE ASSURED THAT THE NO WILL BE ACTIVATED WITH 12 HOROURS BUT SO FAR IT IS NOT RECTIFIED DESPITE MY PLEASE AND SMS MESSAGES TO HIM AT HIS NO [protected].
KINDLY DIRECT THE COMPANY OFFICIALS NOT TO CAUSE SUCH DAMAGE AAND LOSS TO SUCH GENUINE CUSTOMERS WHOSE KYC WAS ALREADY ESTABLISDED AND EVEN AGAIN GIVEN ALL THE NECESSARY KYC DOCUMENTS AT THE TIME OF DELIVERY IF SIM CARD. I HAD ALSO RECHARGED ON 03.02.2010 WITH RS 55 BUT THIS AMT ALSO LOST BY ME DUE TO NEGLIGENT AND CARELESS WORKING OF THE STAFF.
I MAY BE COMPENSATED WITH THE LOSS BY RECHARGIND MY NO BY RS 100.00
AS A PENALTY AND NEGLIGENT ATTITUDE OF AIRTEL
WITH REGARDS
ANANDA ASHOK
CELL NO -[protected] / [protected] / [protected]
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