Airtel — No Connection but Claiming Bill

Address:

Indore, Madhya Pradesh

I had a landline installed at my home in November 2011 from Airtel. Initially for 3 months I had a problem of wrong number. In their records they had one number whereas I had another number. I probably made more than 100 complaints but it was not resolved. Till date the problem is the same.
From March 2012 they barred my line and started calling me for making payment. I made payment in April finally after their repeated calls. They promised that after making payment everything will be fine.
Ever since I have been complaining and there have been may be 200 calls and each time they registered the complaint and promised that problem will be resolved within next few hours. There staff also visited my premises many times but of no use. The line was not working but they were sending bills and calling for payment. I asked them to fix the line first and then ask for bills. They said that I should pay an amount of Rs. 3500 first and then they will think. Why should I pay for a service that I have not received ?
Yesterday someone called and said that he is from Delhi High Court and Airtel has filed a case against me under section 420 and they would send the case to megistrate and send arrest warrants for me. I want to file a case against Airtel in the consumer court and bring them to justice. I am ready to spend as much as required but want them to improve their customer service and not take the customer for granted. Their services are the worst in Madhya Pradesh and have unlimited problems in landline as well as mobile.
Please help in this regard.