[Resolved]  Airtel — NO FEEDBACK ON THE COMPLAINT REGARDING THE SPEED OF INTERNET PACK

Address:

Kamrup Metropolitan, Assam

Sir/Madam


This is to notify that as per my previous complaint raised against the internet speed of 2g Airtel for the pack of Rs 149 the has not been any satisfactory feedback from airtel.The executives had been asking for time to resolve the problems and latr on the day of the resolution they are speaking nonsense like how are you using 3g on your 2g net pack this and that.The main thing is that they have been killing my time from 8th of this month and the problem that i am facing is not resolved.My problem is that airtel terms and conditon says after 2gb consumtion of data they are to provide a speed upto 40kbps,but i am only receiving the speed of 1-2 kbps and sometime 2-5kbps.

After long waiting as i have not got any resolution to the problem stated on 8th of may i went to AIRTEL CUSTOMER CARE office at SAIMILE GUWAHATI.There i had a chat with the senior supervisor named Mrs SANJAY TALUKDAR,this man is so rubbish he being a manager doesnt even know how to talk to his client.He without giving us any feedback on our issue says "Y dont u shift to 3G Plans".I replied Perhaps it would have been possible to pay the rate of 3G i would have surely done that so as i can pay only for 2g i am presently using that.
After a long conversation he left us behind asking some of his junior name PRITAM to handle the matter.The Manager behaviour is so ill that he has forced us to belive that for the amount we pay we shall get only 1-2kbps.My question is if they cannot provide the speed why do they mention is so in their palns.Being having so much of harrasment already before this man is again speakinG rubbish.


I would be helpful if you strictly look into the depth of this matter and take a positive step to solve this problem as soon possible or else ask airtel to refund our amount of Rs 149.



Thanking You


Regards


SUSANTA DAS
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