[Resolved] Airtel — no feedback on the previous complaint

sushant44388

from Gurgaon, Haryana

Address:

Kamrup Metropolitan, Assam

Sir/Madam

This is to inform you that as per my previous complaint on the less speed internet i have not got any feedback to be positive and the problem stills prevails.I have just received an call from the Airtel team asking me to verify the speed for which i have reported its the same as to 1-2 kbps and after that i havent received any proper feedback.

As per my concern Airtel is just killing time asking me to wait for a week or 3 days and so.If it continues this way the validity of my internet pack shall soon be over and i shall be keeping on expecting things this way.

I would be helpful if they arent able to solve the problem than i want my money refunded so that i can shift to some different network and look for the benefits of internet pack.

i would be very thankful if you take a note of my problem serious as i am in the middle of my project to be submitted on 18th of May and m half my way,as the speed of the net is low i am facing a lot of problem.Please take the necessary actions possible or else suggest me some legal terms to get them through.

Thanking you

Regard's

Susanta Das
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Das,

Further to our discussion dated 10 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Das,

We would like to inform you that your concern listed 10 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

sushant44388

from Gurgaon, Haryana

Sir/Madam

This is my fourth time perhaps that i am forwarding a complaint for the afore said speed not provided by the Airtel on Recharge of Rs 149 2g data pack according to which there are ought to give speed after 2gb completion upto 40kbps but i am still getting the speed of 5-6kbps sometimes and most of the time 1-3 kbps.I am tired of making complaints on this website I just wanna know if the company is cheating us on this respect without giving us the benefit for the paid charge this is really an offense.

Please take a note of the fact seriously and help me get a solution to the problem and another problem is I am not able to contact the cuctomer care helpline 198 from the day I have taken this sim card for which I am neiither able to make any complaints when necessary.

Thanking You.

Regards
Susanta Das
[protected]