Airtel — No Installation after 1 month of payment

reznik

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I had purchased a new DTH connection from Airtel through your website and
made the full payment in advance on 24th Mar 2013. Its been more than 1
month and I haven't got the connection or the device or even refund of the
amount paid. I had contacted the customer care multiple times and the
interaction numbers are

[protected]Parthiben)

[protected]Rajesh V)

I have also mentioned the names of the executives with whom I had the
interaction.

My Digital TV ID is [protected].

Today also I contacted the customer care but the person just disconnected
the call without even taking my details.

Please take necessary action to resolve the issue.

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Comments

hdshah_89

from Surat, Gujarat

Airtel DTH — no installation after payment

i've purchase an airtel dth HD connection on dated 25/07/2011 through online airtel dth sales department...& i was told that the new connection will be installed @ your home within 48 hours while you pay your new connection charges, as per our telephonic conversation, the collection person from shell transource ltd. who has the collabration with airtel dth services came to my home on date 26/07/2011 for collecting the payment of 2250/-inr, & told us that on the next day the new HD connection will be done...but we didn't got any connection from airtel dth till 28/07/2011 night, so we called to airtel cutomer care & i was told that we didn't recv. any kind of payment by your side...so i don't understand wht to do now...

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Reznik,

This is to inform you that your concern listed on 29 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Reznik,

Further to our discussion dated 29 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Reznik,

We would like to inform you that your concern listed 29 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33