[Resolved] Airtel — No reverts, Disconnection without notifying | |
I'm from Delhi and I have got Airtel 1699 unlimited plan. With this plan the bill comes as Rs. 1909. Recently, the bill came as Rs. 2022.48. I emailed them on 26/12/2012 asking the Airtel authorities to explain the reason for the bill hike so that I can pay the bill as per the due date. I got a revert that I have 1800 UL plan and till date no reason has been given to me professionally (in written/email) for the bill hike. I paid the bill amount as there was no revert from Airtel authorities even after repeated emailing to : nodal.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com . And since last night 11/1/2013, my internet is not working. After making a complaint for inactive internet, the customer care told that the broadband has been disconnected because of non-payment of bill. Even after telling them everything the broadband is still inactive (12/1/2013, 11 pm) Firstly, the airtel authorities do not revert on the bill hike even after repeated emailing to their highest authorities. Secondly, my plan old 1699 UL is seen as 1800 UL plan as per customer care. Thirdly, nobody from the Airtel contacted for "perceived bill payment issued" before disconnecting the broadband. Fourthly, it has not been reactivated even after telling them via phone and email about the problems being faced by us. The above situation has been conveyed to highest Airtel authorities via : nodal.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com . I believe there is no policy in Airtel for customer satisfaction, customer retention and reverts as it is pretty evident that they like to disconnect without prior notification and resolving the issues. I want to move to the consumer court against Airtel broadband and I request your help in this regard. Was this information helpful? | |
Oct 29, 2016 Complaint marked as Resolved Verified Support Feb 03, 2013 Airtel Customer Care's response Namaste, We would like to inform you that your concern listed 13 Jan. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com. Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |
 12 Comments | |
Comments
AirTel — revert my old plan
my mobile no-[protected] name-santosh kumardue to lack of information, i recharge my sim with Rs. 47 having validity till 2012, but scheme of my govt. plan sim has gone off. plase revert this, so that i can use my old plan. thanking you
Airtel Broadband — Non Revert of Deposit
I had booked a airtel broadband connection and had made a payment for the booking through a standard charterted bank cheque no: 568687 of Rs. 350/-. The connection was neither rendered nor the money returned. I have been trying to contact the executive Mr. Sandeep who collected the cheque but he never answered.AirTel — Not Reverted to my original Plan
Hello, I am Tejas from Nagpur. My no. is ([protected]). On 7'th Aug Value added pack (RC 58) was Expired and the company started charging Daily Deduction Rs.2, I had gone 2 Retailer to Recharge that 58 pack, but it was unsuccessful as that Rs.2 Daily Deduction was started, so I called Customer Care Center, they told me to Send SMS as (USUB DD) to 51619, dud to Network problem that SMS was sent twice.. After that I had Recharged 58 pack which was then successfully done.But now main problem is that they have converted my FRIENDS card to normal ONE AIRTEL card, without asking me.. Now they are saying that the message which was send by me to Deactivate Rs.2 Daily Deduction which was also told by them, due to that my FRIENDS facility is stopped and converted to normal ONE AIRTEL plan.
So I kindly request you to see on the above matter and take the action as soon as possible for the same.
Tejas Kulkarni
([protected])
Airtel — continously disconnection without reason
I took airtel prepaid connection([protected]) with the name of tilak raj sharma last month dated 18th of december 2009, which was continously disconnected without any reason,when ever i inquire of disconnection ur service provider not give me a positive response.Pls check this as soon as possible and sort out this problem. Sir,
I recharged my Airtel DTH for Rs 800 and my customer ID is [protected] and the Trans ID [protected] i recived a maessage in my mobile the vrecharge is successful but still i cont get any channels in my TV except the loksaba and rajsaba chanells. i called so many times to the custemer care but in vain . could you npls do something for me.
regards
chandran
I recharged my Airtel DTH for Rs 800 and my customer ID is [protected] and the Trans ID [protected] i recived a maessage in my mobile the vrecharge is successful but still i cont get any channels in my TV except the loksaba and rajsaba chanells. i called so many times to the custemer care but in vain . could you npls do something for me.
regards
chandran
Airtel — plan is not reverting
Hi,I have an airtel sim and having friends plan in which 10 paisa per minute to airtel mobile and 40 paisa for any other sim. by mistake i have recharded with 60 rupees top up. hence my plan is vanished. when i came to know that plan has changed i tried my best to revert my plan and it was just top up what i was doing but there is no proper response regarding issue. Airtel is having good brand they should care of the customer requirements atleast they should give what we had in previous not just making profit in anyway.
Thanks
safi
Airtel — after payment,no functioning of night scheme
i already paid RC 23 for the activation of night calling...but it is not working yet...also called the customer care...but no care there..
plz rectify it.
Bharti Airtel Limited — Airtel broadband plan changed without prior notification
I have a broadband connection from airtel and my montly bill was 799 + taxes.Now all of a sudden this month I received a bill where the charges were 899 + taxes.
It is very inconvenience, because if we call the customer care, they will charge for that call.
I want my old tarrif. and if my present plan is going to be discontinued, I want the prior notification.
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Airtel — high bill and different plan
i took one postpaid connection . airtel executive told me that call rate is .50 rs per minute and roming charge also less but he was wrong, i got my bill with 1 rs per minute and it was so high .it was so high that`s by i did not pay that bill now company forcing me with illegal way of life .
i am ready to pay that bill but at the rate of .50 rs per minutes and no other charge.
sachin kumar sharma
that no. is [protected]
plz dont send letter again and again i am also want to pay ur bill but only fair bill.