[Resolved]  Airtel — Airtel DTH services are waste. False promise and poor CSR reply

Address:

Gautam Buddha Nagar, Uttar Pradesh

False promise.
Airtel DTH customer care is closing complaints without solving them.
Worst Airtel product.
Worst customer care.
I am having Airtel DTH connection( ID : [protected]). Nowadays I am not getting any signal so I called to customer care and briefed the problem. So he told me to do some basic sanity and correction steps. It didn't work. Finally he suggested me to book a engineer visit. I did the same on (5-Oct-2010). Since then I called them almost 5-6 time and every time I call they generate a new ticket and the worst part is when you tell them not to generate new ticket I wanna stick to old one they don't listen you at all. This way your complain remains always new and when you call again customer care ppl will say its one day old and expected resolve time is still left. This is the trick that you cann't have one day old complain. is not it gr8888888..... I guess Airtel is counting the performance of CSR blindly by no of complains he close or open. One of CSR(customer service representative) told me backend team closed the complain saying it is resolved. Thus both CSR and backend team of Airtel DTH is doing gr8 job to close all open issues. today is 10-Oct-2010 and issue is still on. Those guys tells all false promises and facts.
Initially when I was planning to buy DTH connection I choose Airtel because of good will. I thought after sale services of airtel will be better same like other products like mobile and broadband. DTH is no near to those. I guess other cheaper player of DTH is right choice compare to airtel. Airtel DTH sucks. Those who are planning to get DTH stay away from Airtel. All the best.