[Resolved]  Airtel — Non working STB

Address:

Gujarat

Hello,
My customer id is [protected]. I purchased the AIRTEL DTH connection in July 2012.
I log an complaint to airtel customer care on 27th sept. 2012 related to set top box not functioning. The airtel engineer visited on 28th sept. and confirmed that the set top box is defective and need to be changed. He said it will be changed by 1st Oct. 2012. Now its already 8th Oct but still the problem is not resolved. I did lot of followup but everytime get the reply that it will be resolved on the same day. But problem is not getting resolved.
Everytime I am getting new complaint number (Complaint numbers : 24311317/24401526/24478626 to give some example for the same problem) but no solution and on the top of it getting sms that your query has been resolved and then they want feedback of the service.

Also in sms I got one mobile number asking to contact them. But to my surprise no one pick that number. I tried to contact the local sales manager also. But he also not ready to pick the phone but sms me everythime that he is busy.

I am really harassed now by the behavior of the air tel and lost the confidence in them.

I request a help here.

Regards