Airtel — Abusive language of customer care executive

Address:

North Delhi, Delhi

Hi,

My name is Ankush Sharma and my number is [protected]. I have called Airtel customer care on 5th April2011 at 23:20. I was speaking with a customer care executive (Kulwant Singh) and he was unable to resolve the query in fact he was not even able to speak properly. When I asked him to transfer the call to the supervisor, he answered that they do not have supervisors available at night. After many requests he transferred the call to the supervisor (Akhil Singh). Akhil Singh refused to talk to me in my preferred language (English), he replied that its a domestic call center and we only speak Hindi, which he shouldn't be doing. When I asked couple of questions from him he abused me and hung up the phone.


I would request you to please listen to the call and take an appropriate action against Airtel.

Thanks,
Ankush
[protected]