[Resolved]  Airtel — Not processing request

Address:

Ahmedabad, Gujarat

Hi,

i used airtel 3g 675rs 3.1gb plan post usage it charge 3p/100kb so i looked

for another plans for next bill cycle as i wanted Unlimited plans.

31-jan 2013 => i have seen 650rs 3gb UL plan on airtel site for postpaid so

i decided to activate it on 2nd as my cycle is 2nd to 1st

2-feb 2013 => i have call customer care and activated that plan so i get

the benefit from the day 1 of the bill cycle but as it get activated i

didn't get 3g speed i called customer care to verify the plan they told

plan is correct i told them then why speed is not there then they note

network complaint to look the issue. but it was not network complaint bcoz

every where i get the same 2g speed.

5-feb 2013 => i went for airtel Relationship centre they told me that the

650rs plan is for only datacard not for the sim that you are using for

smart phone then i shocked i said then why you showing it on your site

without mentioning that its only for datacard and if it is for datacard

then how can you activate it on my sim they said we dont know how it

activated but this is the reason you are not getting speed of 3g. so i

deactivated that plan and i told them to show me other plans in 3gb with UL

usage they denied insted they were providing me other plan for which i was

not suitable.

11-feb 2013 => so i have seen the other operator providng me 3gb Ul plan in

postpaid in 650rs so i decided to go for MNP.

15-feb 2013 => i have reqested MNP to other operator

16-18 feb 2013 i have got many calles from airtel to know why i want to go

for MNP etc.

19-feb => it get rejected even without infroming me when i called them they

told you are cug user you have to first exclude your cug.they never

informed me before for this insted they alwasys called me to know why i

want MNP what happen and never told me that you have to first exclude cug.

20-feb 2013 => so i visited the RC again and given the application for cug

exclusion they told me that it will done in 48hrs but it didnt happend.

23-feb 2013 => i called customer care they told me that your cug is still

active so i called the RC where i given application they told me that your

request is processed so i waited more but no again it didnt happend.

26-feb 2013 => i get call from airtel the guy was saying that you want to

do MNP why i told him that i dont want to explain again and again i req him

to clear my cug. he told me that your this month cycle is at end so if you

req for MNP it will be again rejected i said why he said bcoz you have to

wait for this months bill to generate you have to pay it and you have to

pay extra amount for next bill cycle in advance then you will have to req

MNP again i said then why you people not infromed me it before he said sory

for this make you delay etc etc then i agreed that i will pay my bill i

will pay advance amonunt so that i get clear from airtel and he promised me

that your cug will be closed soon but it didnt happend.I know that if Cug

will not closed MNP will always get rejected so i thought to clear cug

before i pay all bills and req for MNP again.

27 feb 2013 => i visited again RC to close my Cug, she filled form and

processed it she promised that it will be done in next day but still not

done.

2-march 2013 => again i req calling customer care to exclude CUG.

4-march 2013 => i waited to change billcycle but still disappointed, my CUG

is still on.


By above experience i feel airtel is having worst customer care service. i

dont want to continue in airtel for single day but they are not processing

my CUG exclusion and MNP i am tired of contacting customer care. my number

is important for me as i am using it officially and having it for one and

half year.

i dont know when will i get this all clear from airtel.