[Resolved]  Airtel — Notices for payment when phone connection was never provided

AirTel — Phone Connection

Complaint againt : Mr. Anish Ahmad-[protected] & Airtel

There is no response from Airtel agent side though many reminders & correspondence.

I would like appraise you again the following:

Earlier the Airtel No. [protected] provided by you has been deactivated without activation. Rs. 500 has been paid against issuance of this no..
Later, in lieu of above no., new no. has been provided ie [protected]. This has been committed by you that no one time payment ie Rs. 500 has to be paid against this no.. However, I have received the bill of Rs. 554/-. This has also been deactivated because of this no. was recently deactivated other customer no, & wrongly provided to me which has been confirmed by Airtel on mail. Bank statement, wrong calls were being received on this no. continuously.
After that, this has been requested several times to Airtel Agent to assist to get the new no. but there is no response from your end.
If I pay Rs. 554/- for this no. also, I would pay Rs. 1054/- without getting any number till date.

I would request you to get registred my compalint for the solution & to get me the new number with out paying any amount further.

Dear Mr. Rakesh Ranga,

Please give the time line by when this would be resolved.

Regards,
Mohammed Aamir

Namaste Bhagira,

This is to inform you that your concern listed on 14 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Bhagira,

Further to our discussion dated 14 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Bhagira,

We would like to inform you that your concern listed 14 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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