[Resolved]  Airtel — Number has been blocked

With lot of regret I have to bring to your notice that I placed the request of conversion of My prepaid phone no. [protected] to postpaid under the corporate plan of FIS through the agent who sits in FIS Mr. Rajesh. It¿s been more than 3 weeks now I have been calling him to know the status daily Most of the times he is not picking up my call or hearing my voice he disconnected and has always given me lame excuse that I have forwarded the documents. Then he gave me the no. of his Boss Mr. Chetan from back office. I have been calling from last one week. , No progress and he is also saying that I am waiting approval. And now The worst thing has happened with me and that is the agents have stopped my prepaid no. and also not started my postpaid no. It¿s been 3 days now and Currently I am without phone. I have been using cell phone from more than 10 years now but this is the most horrible experience that I ever had from any service provider. Its been 5 days now and now I got to know that they have blocked my Prepaid SIM.and have not started by Postpaid SIM.I am very frustated .
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Complaint comments 

Comments

Namaste Mr. Katyal,

This is with reference to your post dated 18 September 2013. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Katyal,

This is with reference to your post dated 18 Sept. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com

Look forward to hearing from you.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54497
    Pending
    0
    Resolved
    21957
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information