[Resolved] Airtel — NUMBER SUSPENDED FOR NON-PAYMENT OF PREVIOUS OUTSTANDING | |||
I write here in this open forum as I am fed up with call center replies that I receive from [protected]@in.airtel.in I have been with Airtel since 2001. I have never fallen short of my payments until recently as a form of protest that my request was not met for over 7 months. All my calls to 121 met with a NEW SERVICE REQUEST number and the issue remained unsolved. The few times I could possibly check online my status, the service request was treated closed and resolved. At the end of my patience I with held payment for 3 months. During this period I was bombarded with calls everyday almost incessantly and I refused to answer it since a new SR number was issued. What was most hurting was AIRTEL sent its personal to collect the outstanding from my house despite my credentials and my credit reliability. During this period I ran up a bill of 10K of which I paid 8K in protest despite my issue not being resolved. Finally Airtel woke up and resolved the issue after 7 months. I checked online for amount due and date of payment. Total amount payable 3317.15 Due Date 25.12.2012 (the previous outstanding included in the amount). My service was again suspended for non-payment for previous outstanding. I contested the suspenson as the bill generated and reflected on line showed that I HAVE TO PAY A CUMULATIVE amount of 3317.15 on or before 25.12.2012. I was told I SHOULD PAY the previous outstanding and the current month BILL AMOUNT alone has a grace period till 25.12.2012. I beg to raise a question here, are the CSO executives educated on the english language meaning in the bill OR are they simply following call center FAQ that violates common english understanding of the bill. Anticipate early reply Regards SWL Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
Airtel Mobile Services — no service despite full payment
The complainant is the bearer of Mobile No.[protected]. The said number was surrendered by me in the month of Dec., o08 because of the pathetic services by the provider. In the m/o Feb., 09 I recd. a request by the Airtel to retain the services with the assurance of waiver off of Rs. 557/- levied by the provider and I pay a sum of Rs. 1786/- for two years, advance retal plan to retain the same number. But despite my repeated requests made to them during last 23 days the plan could not be activated on one pretext or the another. Finally I recd. a call from Mr. Vikrant, Manager, Airetl on 26th March assuring me the activation of the said by the 1st half of 27th March, 09 i.e, today. But now it is going to 2.25p.m.no call has been received by the service provider so far.42%
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Airtel Telecom Services — Non submission of Bills
I paid for the security against post paid Air tel Telecom services for the mobile phone + 91 [protected] from Baroda Harish Mobile & Coollection Point at Abhilasha Chowk, Sama Vadodara 390008. Inspite of my several reominders to the representative he did not even bother to give the receipt .Trust your company would take action on the executive to immedidiately give me the receipt of Rs 300/- .
Looking forward to your quick response .