[Resolved] Airtel — Online Fraud

harshalnaik90

from Noida, Uttar Pradesh

Address:

Pune, Maharashtra

Dear Sir,

I have checked list of recharges online for easy recharge.
link
http://www.airtel.in/wps/wcm/connect/airtel.in/airtel.in/home/foryou/mobile/prepaid+services/tariffs/

here u can find
Rechareg amount Rs. 54
175 Local Mins Free 48.06 5.94 30 Days

i have recharged with 54 on my number [protected].
but something else has happened other than that
I called customer care but they say 54 recharge does not exist but at website it does.
Kindly help me for the above.

Customer care has blocked me and not pickng my calls.
I am an old and valuable customer of airtel in 3years. Kindly solve my issue sir

Sending u all evidences

+2 photos

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Sid1709

from Pune, Maharashtra

Hi,

I am also an victim of the above airtel negligence. I did an recharge of Rs. 54 by looking into your valid recharges page on the airtel website for Maharashtra & Goa.

Upon recharge i received an message stating talk time of Rs 1 & nothing about the free calls of 175 mins as mentioned on your website.

I called up your CSR to discuss the issue, and i must admit you really have some worthless ones serving us. They have no idea about the problem and don't wanna share their names. Upon persistence they disconnected our call thrice. Now we are not able to reach them.

In some worthwhile discussion with them, they informed us that there is no such recharge of Rs 54 for the state of Maharashtra. Upon mentioning that the info is present on website, we were told that the website has old details.

So there are 2 queries -

1) Though the online page reflects your recent updates of the recharge of Rs 95 (validity reduced from 30 to 21 days), but for some reason Rs 54 recharge hasn't been updated?

2) A company of international stature like Airtel has incorrect details on their website. Looking at the above complaint it already has been 3 days. Being from software background, i really don't think you need so much time to rectify such a small problem.

I hope Airtel looks into the matter seriously & stops fooling the people with such cheap tactics. Facing a problem is not the issue, but having to resort third party for such problems is the main issue. Issue should have been resolved directly through Airtel.

Regards,
Sanjeev

Mobile - [protected]

Attached screenshot stating the valid recharges as of today (27/10/12)

Sid1709

from Pune, Maharashtra

For some reason I am not able to add the screenshot,

but i referred the following link for the valid recharges -

http://www.airtel.in/wps/wcm/connect/airtel.in/airtel.in/home/foryou/mobile/prepaid+services/tariffs/

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste(harshalnaik90),

We would like to inform you that your concern listed 24 Oct. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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