[Resolved]  Airtel — OVERBILLING AND CONNECTION NOT BEING CLOSED

Address:

Bangalore, Karnataka

I had an airtel lan line connection and have asked the company to close my connection in the month of march. To make sure they don't irritate me with the billing dates I have maintained email communication . However the company is so bad at closure of connections that I have to finally drop a complaint. I have experienced this even in the past when the connection was bought in delhi. Below is the email communication .

I have requested them to stop calling me for payment of bills when the connection has been closed. But they wouldnt stop calling me or sending bills.



To: [protected]@in.airtel.com
Cc: [protected]@in.airtel.com
Sent: 23/05/2012 10:07:21 AM
Subject: [Suspected Spam] Re: Your airtel Bill for airtel number: [protected]_kk,Bill Date: 06-May-2012

BELOW IS THE TRANSACTION HISTORY OF THE RECORD OF THE LAST BILL BEING PAYED .
NOW PLEASE STOP CALLING ME FOR PAYING ANY MORE BILLS.

31/03/2012 BIL/[protected]/AIRTEL LAN LAST PAT/AIRTEL_MICI27
1,500.00

MAIL SENT FOR CLOSURE ON 21 MARCH

Wednesday, March 21, 2012 8:11 PM
From:
"manisha kalia"
Add sender to Contacts
To:
[protected]@airtel.in

Hello Sir,

I would like to request closure of the airtel broadband number : [protected] .
Please provide the balance amount to be payed . Once payed I would not like to
get calls for a second payment hence please make sure it is the complete amount.

Also please close the connection without any hassle .Please let me know if any
other details are required.

Thanks & Regards
Manisha Kalia
MAIL SENT BY THE CUSTOMER CARE CONFIRMING CLOSURE

Dear Customer,

Ref: Email dated[protected], regarding the payment of Rs. 1500 made for your
airtel number [protected] .

Thank you for writing to airtel and the opportunity to assist you.

We would like to confirm that we have received your payment of Rs. 1500/- on
[protected] through online towards your bill dated[protected]. This amount has
been credited to your account and will reflect in your subsequent airtel bill.

Further we would like to confirm that we had already registered a request with
reference number 13380302 for cancellation. Our team is working on the same and
the request will be resolved by 7

days from the date of request (24-MAR-2012).

Please do write in for any further assistance.


Warm Regards,
Priyanka Murthy
customer care executive
bharti airtel limited.