[Resolved] Airtel — SET TOP BOX FAULTY | |||
My Airtel DTH Setop box is yet to be repaired till this time From: ROY , DEBANJANA. Sent: 10 January 2012 18:03 To: '[protected]@airtel.in' Subject: RE: Setop box not repaired (Airtel DTH Customer ID : [protected] ) As desired ,Airtel DTH Customer ID : [protected] ,hope my problem gets a solution from you now From: ROY , DEBANJANA. Sent: 10 January 2012 16:56 To: '[protected]@airtel.in' Subject: Setop box not repaired We have been following up with the dealer in Jagatsinghpur for replacement of Setop box but the dealer is playing cat and mouse game about replacing the same .It was once replaced with a faulty set and when asked by the repair mechanic to replace it for the 2nd time ,the dealer is saying he cannot send one because it is raining. Such unprofessionalism and clever acts should be abolished from the business . Hope my setop box gets repaired in this lifetime . The issue is under complaint since October 2011 BUT YET TO GET A SOLUTION FROM AIRTEL CUSTOMER SERVICES . Dealer contact no. in Jagatsinghpur; [protected] Mechanic is Manas : [protected] From: ROY , DEBANJANA. Sent: 10 January 2012 10:09 To: '[protected]@airtel.in' Subject: RE: Acknowledgement Mail. Contact no. is [protected] From: [protected]@airtel.in [mailto:[protected]@airtel.in] Sent: 10 January 2012 10:07 To: ROY , DEBANJANA. Subject: Acknowledgement Mail. Dear Customer, Thank you for writing to airtel digital TV. We would request you to kindly mention your account Id or Contact number in order to process your request. Please note that this is a computer generated auto response Warm Regards, Airtel Customer Care www.airtel.in [protected]-Original Message[protected]------ Subject: Picture not coming Date: 10-JAN-12 From: [protected]@iocl.co.in To: [protected]@airtel.in Message body: We are facing problem with the Airtel setop box since October 2011 ,we have approached many times the customer support but no help provided till date . Kindly extend service engineer to rectify the problem at the following address: DEBANJANA ROY QTR. NO. 4302D PARADIP OIL REFINERY, DIST : JAGATSINGHPUR, ORISSA-754141 Mobile no:[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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As per the above complaint no of ID [protected] I inform you despondently that your concern enggineer having Cell No [protected] visit our home at 08.04.2013 to slove the complaint.After enquiring he found the fault in STB and finnally recomded to change the STB.Till date due to unavaibility Of STB he donot change the STB. he is also demanding the money Rs 350.STB is already recharged with Rs 350 How can i pay again which are deducted from my account
Please do solve the Issue as soon as possible due to continuity of IPL leage Match.
Pradeep Kumar