| Address: | Ahmedabad, Gujarat |
theres no reply to the mail sent below on 10.11.2012 to nodal officer, Customer Care and Mr Mittal.
This reflects how efficient the whole organisation is.
Hi! Airtel,
I have taken two new post paid connection whose number are : [protected], [protected] on 01.11.2012 from Airtel RelationShip Center, Ashram Road, Ahmedabad by depositing the below documents:
1) Photograph
2) Notarised rent agreement copy
3) PAN Card
The number was activated within 3 days of taking the connection.
Below are the problems which I have faced over last 4 days in terms of the quality of service provided by Airtel post which I have put a request to close down both the numbers and also it is requested that
The amount taken towards two new post paid connections be refunded back to me and I should not be charged for the period for which the two numbers have been active and used as it has only been 5-6 days
Since these numbers have been used and im forced to return back the two new connection due to your inefficient staff and service
• I received a message from Airtel on 09.11.2012 stating that my services would be barred as the address verification has failed as they could not find the address saved by them in the Airtel system
To my horror i found out that they have uploaded wrong address in Airtel system , I have attached the document submitted by me at ARC,Ahmedabad as address proof its clearly mentioned that my address is
C 201, Vraj Vihar 7 , Near 100 Ft Road, Prahlad Nagar, Ahmedabad but they have uploaded it as Jyoti Kalash Society,Near prernatirth Building, Jodhpur , Ahmedabad
It is bound to happen that they would be unable to trace my address , now its totally an error made by Airtel team.
After calling up customer care and talking to them for over 2 hrs I was said to again submit the documents at ARC, Ahmedabad
I fail to understand that if its your ARC , why cant you get the correct documents from them and rectify it in your system rather than asking me to go over there again and again.
No body was of any help after wasting 4 hrs yesterday on phone with support, henceforth I put a request for you to take back the connections
• After the above episode yesterday evening at 5:30 PM I got a call from one Ms Manisha pretending to be calling from Airtel Mumbai from [protected] and again wasting 1 Hr of mine trying to convince me to
Go to the ARC and submit the documents.
This was so unprofessional on behalf of Airtel to pretend to be calling from Mumbai support team and fooling the customer and trying to cover up the goo[censored]p and trying to retain the customer by getting in
Fraudulent activities.
• When I had applied for this new connection , I had clearly marked in the form for the GPRS services to be activated on both the numbers
I called up customer care on 8.11.2012 to check on the same as it was not activated, I was said that system are not functional. I asked them to take a complaint but that was not done
I again called up care on 9.11.2012 to check on the GPRS service , I was said that the systems are not working . I requested the supervisor to take down my number and take a complaint
As for last two days I have been trying to get in touch with care for the resolution of the problem but there was no resolution from his end
I fail to understand that your care actually is of no help. And I have to keep calling for three days to find out if your systems are working and if some supervisor is willing to work towards
Providing solution. The services were not active till yesterday evening.
After I asked them to close the connection and made them understand for 2 hrs, the GPRS was activated in 2 mins time.
• Rs 500/- towards each connection taken at your ARC , Ashram Road does not even reflect in your internal system. I donot understand why the same was taken as I have been using Post paid
Connection for almost 11 years now but have never paid anything for a new connection. Also if I have paid theres no record in your system.
Over last 4 days which I have been interacting with Airtel , I took the connection believing to get the best service but it’s a shock that your staff in Gujrat is real incapable of maintaining the standards
Service which is expected out of Airtel. Due to the inefficient service in the intial days of this connection I request you to close this connection and refund 1000/- against the two new connections and
Also not charge me for the 4-5 days for which the connection has been used, it’s a real harrowing experience which was not expected from Airtel. All in all it looks totally unprofessionally managed
business
Im attaching all the documents for your references.
Thx
Pankaj Singh Sengar
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