[Resolved] Airtel — High Unbilled amount, phone services discontinued | |||
Hi, I have recently taken the corporate airtel postpaid connection, my connection was activated on 25-feb-2012. My plan had the 200 mb free data usage. However yesterday[protected] , I was shocked to see my unbilled amount rs. 8417.[protected] and I got a message that your airtel mobile usage of rs. 5758 exceeds the credit limit of rs. 1000, pay rs. 5500 within 6 hours to continue the service. My services are now stopped. I called the customer service several times and none of them is able to explain me why I am charged so much. I have also previously used the internet data packages of 1gb at rs 98 and even in a month I was not able to finish the total usage of 1 gb. I am also 100% sure that I have not used so much of the data I.E within a span of 5days I cannot finish 200mb o[censored]sage. After talking with many customer care executives (5-6) and after mailing to them I got to know that GPRS is calculated on prorated basis. This was not earlier informed to me by any chance. I enquired the representative who sold me this card and who sits in my office about it and he is also not aware of it. The other question is when my credit limit is rs 1000 why my services not stopped or I was informed when I crossed my limits. Please help me, this is all is really shocking and increasing lot of stress. I am not in position to pay any of such huge amounts. Further my services (outgoing) are stopped (on[protected] even though my unbilled amount is increasing Rs[protected]. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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Airtel — High unbilled amout for unused service
Dear Sir,I got the Airtel usb internet connection (999 unlimited plan) on 18th september and the sim got activated after 4 days. Since then i've been using this service continuously, after few days i've been receiving messages from 54321 and all of them says that i've been charged with some amounts for downloading games, wallpaper, animation, music,etc from AIRTEL LIVE WAP sites. Why in the world would i go through this wap sites to dowload stuff !!!!!!!!!!!!!!!!! i got unlimited download plan with fairly good speed connection and i can donwload as much as i want through my connection. I've never made calls but i've sent an sms just once. I dialed 121 and it says my "current unbilled amount is Rs 63 till 29th Sept" and then i found it to be Rs 642 the next day.I'm totally speechless
It would be very kind of you if you could rectify this disaster.