[Resolved] Airtel — Plan has been activated and deducting amount without my consent

RAJVEER499

from Delhi, Delhi

Address:

Udhampur, Jammu and Kashmir

Dear Sir,
This is to inform you that the plan has been
activated on my number [protected] without
my consent. An amount of Rs 10 is being deducted
everyday. When I complaint, Airtel customer
superviser agreed that mistake was happened from
airtel end and comitted me to refund all the deducted
amount. I also requested for deactivation of plan.
But instead of deactivation and refunding my amount
airtel has been deducting amount daily.My first call
for complaint was on 28-10-12 at 12:30 - 1:10 AM.
Please take strict action on Airtel

Thanks & Regards
Rashpal Singh
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

farhansharique

Airtel — Activate plan without my consent

My name is Farhanul Haque and my mobile# is [protected]. Airtel activate the cricket score plan in y mobile without my consent and they are deducting 5 rupees per day as I confirmed with their executive, I called them yestereday and they said that they have stopped the service and charges will be refunded. But I didn't receive refund into my account and moreover I got score message today also. I called Airtel again and executive said that money won't be refunded as this was getting deducted on daily basis. But, how can they activate the plan on my mobile without my consent and not refunding the deducted money as the service was not for my use and I never asked for it.

Please ask them to look into this matter and refund my money asap.