[Resolved]  Airtel — poor service/lack of coordination

Address:

Maharashtra

Sir/Madam

I have been a post paid user of Airtel mobile service provider, my number being [protected]. Recently I submitted request from post paid to prepaid service on 25/Aug.2012, at their Lokhandwala, Andheri west customer care outlet. I cleared my dues, filled form and submitted photo and residential proof.
After a lot of struggle and revisit to the Gallery, my service resumed after more than 48 hrs.

The gallery is situated far away from my house and being a working woman, I dont have time to visit them time and again.

The reason I wish to complain is that inspite of submitting all documents they are telling me to visit the Gallery again to resubmit the papers. I presume, they have not forwarded my papers to the concerned office. Their Gallery does not have any contact number either.

I request you to kindly help me sort out the issue once and for all.The call centre officials of Airtel are a bunch of ignorant fools who do not know what their counter parts are doing.

With thanks

Ruchitaa