Airtel — Poor services ,illegal bills

I took one 3 g connection for my iPad. Only sim card was taken for broadband services. It was taken from Airtel. While taking the connection I was clearly told that I will be able to pay my bill online. When I recd my first bill I tried my best to pay it online but couldn't succeed. I wrote number of times to Airtel but they didn't help. Rather there personnel admitted on 24th August that there is problem at Their end. Even after prolong exchange of email Airtel couldn't inform how to pay bill online. Then on 26th August I could succeed in paying it online through my bank but amount was returned to me. All bank entries exists. Then they disconnected by connection. Now they are sending new bills to me. My bills has no account number. Probably the problem as I understand is that one can't have only 3G sim card without having Airtel mobile or landline etc. but they didn't inform me about it when I was taking connection or they deliberately wants me to take Their mobile or land line etc. I will not do that. I feel they are highly dishonest. They refuse to give details of Their seniors. Every time u call them a new person is online and one has to retold the story. It is really harassing. Harassment is bigger then one face in govt offices. On their website there is facility of complaint or need help..but u can't use it as program has been done in a manner that verification code u can't get correct. So u can't complaint. I have wasted lot of my time in getting the connection , submitting papers etc. thereafter I tried my best to pay bill online . I have proof of that. Airtel call centre is not of any help. Protracted exchange of emails led no where. I have wasted lot of time, energy,mental peace. Now I am getting bills though my connection has been disconnected. All in all it's a terrible experience. Sunil porwal. IAS. Pr secy . Govt of Maharashtra. Mumbai.