[Resolved]  Airtel Postpaid — 2g data tariff

Address:

Bangalore, Karnataka

I activated 2g data plan for Rs.98 on 23rd April and rep didn’t inform about pro rata basis billing if the plan is activated in between billing cycle. I had called 2 times to confirm if I still get 1 gb data usage after activating and every rep kept informing that its 1gb usage. Later getting bill I realized that Airtel has given free usage data on pro rata basis and charged me for balance data usage. This is mistake from your end .When activating service it’s Airtel’s responsibility to inform us about prorate discount and billing as well.Since no one informed me about it, I will not agree with charge. After interacting with at least 10 reps and 2 nodal officers I got waver of 500rs.But I am not ready to pay the rest 500rs which has been charged for data usage on pro rata basis(which is not my mistake).I am ready to pay other charges except data usage charge as it happened by Airtel’s phone reps negligence.
After few days got call from Airtel rep stating all he can do is wave off rs 500 which was already offered by Nodal.He later said he will get back to me and he replied stating same(max 500rs)no use.They want me to pay rs1000 for 200mb data usage(used 200 mb from 23rd to 26th April)its their reps mistake.Why should I pay.
Airtel has dropped its standards.Not to forget the prices are increasing day by day for the services.

regards,
Vishwas M
airtel cell phone ac#[protected]