Airtel Postpaid — Airtel Postpaid Connection [protected] not disconnected yet

Address:

Hooghly, West Bengal

I submitted an application to disconnect my Airtel Postpaid connection from West Bengal : [protected] on January 17,2012, and I was confirmed that my line will be disconnected within 15 days and I will have to pay only the rental of 15 days, i.e.,Rs.125. The bill containing amount Rs.125 came and I paid that and I was confirmed that my number is disconnected. But to my surprise again bill has come of Rs.263. I am paying for months without even using that number. For the past 6 months I was trying to get rid off that number since I am settled in Chennai now. And after lots of misleading and misinformation by useless Airtel customer-care executives of West Bengal I finally was able to submit the application to Chandannagar(West Bengal) Airtel store on 17th January. Next month bill came for the period 2nd January-17th January,as they said. I paid it and I was relieved that finally it got disconnected. But again bill came and when I called customer care in Delhi(Since customer-care executives in WB are unable to even recognize this number as Airtel number and also whenever I start to say my problem they say "you've called in the prepaid section"(whichever option I try)), they said the number is still active. They again set a request to disconnect the number and the file number is : 42512640. Please tell me what will happen to this new bill. I've not used the number for months. If this is the type of service I'm getting from Airtel I've to rethink about keeping my new Airtel postpaid number at Chennai. Could you please do the needful.