Airtel Complaints & Reviews

Hi,
After 4 years i[censored]sage airtel is asking me to resubmit the documents. i have given all the required documents and cross signed Photograph at the time of taking the Sim card 4 years back.
My Number is [protected] and unfortunately i lost my phone and SIM card on Friday (3rd December 2010).When i asked at the Sector 18, Noida, Airtel customer service center for Duplicate SIM, they informed me that the number does not belong to any one as their system is not showing any name against the number([protected]).
now from Friday i do not have my number with me.
On Saturday morning(4th December 2010) i have resubmitted the Address proof, ID card, Photograph (which i should not because i have already provided them the same at the time of purchasing the SIM in 2006) to push the process of taking the duplicate SIM card, but when i am visiting the Sector-18(atta Market) Airtel center they are not issuing me the Duplicate SIM card due to documents submitting(ideally which i did couple of times now)
Please let me know if you can make this process faster so that i can take the duplicate SIM and continue using AIRTEL.

Kapil Malik
Alternate contact number [protected]

AIRTEL/BROADBAND — PAYMENT RELATED

HELLO SIR,
THERE IS A CALL FROM AIRTEL SHE DID NOT HAVE HOW TO HANDLE THEIR CUSTOMER SHE SAID KANGLAY, MEANT NO MONEY, MONEY LESS PERSONS.

A GOOD CUSTOMER IS TOO BAD IF NOT MAINTAINED RELATIONSHIP.A CUSTOMER IS BIGGER THAN THE SERVICES PROVIDERS.

I paid my bill airtel Invoice No[protected] for Rs 818 in cash on 5.4.2010 at vikaspuri outlet, it is still showing outstanding. I deposited Rs 820 in cash and I have a receipt too. Please look into this. Regards.

i need a itemised bill for my airtel landline... plzzzz do help

Airteldth — faith commitment

they sms me to recharge with rs 525 and u will get rs 550,then i
will decide to do so. i go to near dealer for recharge he said there was no option for recharge rs 525, u can recharge with rs 500or 550. then i was confused later on i decide to contact customer care he advised me to recharge with rs 550, then i recharge with rs 550. but u c'nt imagine there is no response from that side in this matter . they all r fraud . me & my friend r decide to change our dth when our validity will completed.
Mohd imtyaz ahmad
[protected]
[protected]
varanasi

AirTel — IPTV shifting

Hi,

I was using internet and ip TV services provided by Airtel and I submited a request of shifting my connection to new location( both locations are in Dwarka) on 26th June 2010, It was infomed to me that it will be done in 3 days time, I waited for 5 days but nothing happened, I started calling customer care almost every day after that and heard same story that it will be done with 48 hours however nothing happened, its been 11 days since I applied for shifting, I took leave on 2nd July and on 5th July to get this connection shifted, I called their area shifting manager Jatin (dwarka region) and he either dont respond or says that he is meeting, I tried calling 2 more guys Aman who is not at all cooperative and most unprofessional and Sandeep Tyagi who just gives assurances but nothing else, I called their customer care almost 10 times by now and tried escalating it 3 times with no luck, either their customer care reps disconnect calls or they say it will be completed within 48 hours, I manage to get their nodal officer number ( [protected]) however no one ever answered on this number.

It is such a pain to get this connection shifted! I am so very frustrated with airtel support staff specially with Jatin (Shifting Manager Dwarka) Aman ( again a shifting guy) and customer care reps. I am not sure if anything can be done for such harassment by above mentioned ppl and company.

My airtell landline number: [protected]

Siddhartha

Airtel Iptv — Withdrawal of Channel News Asia

Since signing up for Airtel iPTV in Jan 2011, I have been receiving Channel News Asia at channel 515.

Suddenly and without any intimation, Channel News Asia was withdrawn on 25 Jun 2011.

Very, Very dissapointed and demand that Channel News Asia be re-instated immediately.

Airtel Iptv — Airtel IPTV not shifting

Hi This is Narender Rawat- i am using my Airtel IPTV last one year now i have shift in another rented flat. last 5 days i am following with customer care to shift my connection but only one word "our systems in under up gradation process so we can`t provide the status but we try our best" it like there is no value of customer in Airtel i have done approx 20 calls in customer care but till now nothing will happened Airtel customer care is look like a custmore care

Regards

Narender Rawat
[protected]

Again i have make almost 4 call and every call approx 20 min still no reply I have told want to talk to senior and they put me hold with beautiful Airtel ring tone approx 20 min but no one picked up see this is the attitude of Airtel towards to customer

I hope someone senior person from Airtel will see and help me to resolved this issue


Thanks
Narender Rawat

I am facing the same problem. I had lodged a Request # 6328964 for shifting my AIRTEL IPTV/Broadband Connection within Gurgaon on 28th October 2011 and made numerous calls to Airtel after that, but every time I get the same response that "we have forwarded your call to senior department", but this request in pending till date (02/11/2011). If somebody from AIRTEL reads this please let me know the time in which my connection will be shifted and whom to contact now to get the resolution. Each and every executive is giving some or other time and after that there is no call. I am left with new choice but to file an RTI.

Thanks for such a bad behaviour airtel team.

Regards,
Abhishek Bajpai

AirTel — related to airtellive service

i used my airtel live service in which there is no deduction for about 20 days but one day bithout any uses of services approximate rs.40 is deducted from my prepaid balance.i report my complain to customer care but i did not get any suggetion from there.

My mobile no. is [protected]

My complaint no is[protected]

and one more things which about i want complaint that the customer care service is disconnected in my mobile.
plz give me response of my complaint as soon as possible.

regards
rajesh kumar
mob no, [protected]

AirTel — Unable to deactivate services

Respected Sir/mam
My number is [protected]. I am trying to deactivate comedy junction by messaging Stop to 121.. All works fine but at the final stage when i am confirming the deletion i am unable to send the message.. It says network problem.. How is it that I am able to send other messages at the same place .. and i ain't only this ones

Airtel-India — NON-JUSTICE PAYMENT CUTTING

Dear Sir,

I am the user of Airtel - India Mobile [protected].

Airtel is sending me to unsubscribe from yahoo zone click so on so website otherwise with in 2 days

RS10 will be detucted from my account.First I wanted to know wats yahoo zone?

I am using yahoo for the last 7 years via mobile, desk top and laptop i never got such like sms to

cut some amount.This is second time i am receiving from the past 1 month with Airtel only.

Is it any more deal between Airtel and Yahoo?If yes or no i am not bothering.

Kindly Un-Subscribe me from this nasty money wasting system.I disagree with this system.

Even for business i cant use Yahoo, for me no probs.

Do me favour immediately.I need justice, because i never subscribe for Yahoo Zone.

If airtel is doing new thing its for them.I dont care and i dont wanted to waste and give un-necessary money to Airtel or Yahoo after paying an amount to using internet.

Even i never recommond to my relatives or friends if not unsubscribed.

Also if necessary i will return my SIM to AIRTEL who is doing unwanted thing for me.

Just i await for response from Airtel-India for further my action.

M.K.Navaz

Airtel-India — unwarrented service Calls and text

My cell no.is [protected].I keep on receiveing service calls and text messages everyday advertising products,selling destination,soliciting friendships etc.I have tried sending SMS to customer care many times but it fails where as other messages are cleared.
these call disturb at any time and are a nuisense.I was browsing to find the company's onlinecomplaint facility when I chanced upon this service.
Kindly help.
Renu

Airtel — Unwarrented msgs & calls

Dear SIr,

I wish to access the number to activate DND (do not disturb) on my airtel mobile number. I get frequent service messages & and unwanted calls from the service provider. Please help me.

Airtel — unauthorised deduction of talktime

airtel has been deduct my talktime from my no.which is [protected] and while i questioned on this to the airtel's cust.care then every time they all trying to save themself by saying that our system will not work properly and atlast they send me an ip address and said that m using that one due to that my bal.has deduct while i never gone to that link which is send by them they r not trying to solve my problem

Airtel — Airtel unwarrented sms and services

Pack" like "Airtel Gyan" activated against my mobile number and deducting money. Upon contact to the customer care executive, the person de-activated that service. After a week the same "Airtel Gyan" service has been activated again. Every week this service, activated and I'm calling customer care for deactivation.... Its nuisance frustration and mental fatigue to keep on calling them and also nil balance in the mobile number.

You are warm welcome to VODAFONE family. :)

Blackberry — Deactivation of email services

My is Pre paid Airtel connection & blackberry monthly plan of Rs 299.
Airtel has debited my account for Rs 299 on 5th September 2010 but the Blackberry services was deactivated next day instead of 5 complaints to Blackberry on Customer Support & assurance of activation of services within 24 hoursstill its not activated

Airtel Prepaid — Submission of Documents

I have been using my Prepaid sim for past 1-2 years. Recently My sim went duff and there was no signal. I got a new sim with the same No. ([protected]) from Airtel Outlet At Siliguri. Today I recieved a call from an airtel executive (No. [protected]) that I have to submit some documents like Voter ID etc.

However, the person was speaking so fast that I could make out anything of what he said. Moreover, before I could ask him anything he hung up.

Kindly mail me as to what am I required to submit and what is the time limit for that. Secondly, I don,t Have Voter ID, Kindly tell me my other options, Like Pancard, driving license etc . Thirdly, do I have to submit these documents at my original state (WB) or I can submit them in any airtel outlet in India (presently I am at Hyderabad).

I also recieved a similar phone informing that the no. does not belong to me and that if I do not submit the documents - adress proof and pancard xerox the ohone will be disconnected within 72 hours.

to my surprise since my no if from 2006

Why don't the airtel people (Airtel's CEO Mr. Bharti Mittal is busy in buying other company when he his not able to control his own) sent a SMS and inform asto where the documents can be submitted.

Hope Mittal saaheb is listening. He must make amendments to the style of working on his home ground and then think of going international...If the same style persist...he will throw India's name in the dustbin

Airtel Prepaid — why i submit document

Sir why i submit my docoument again i already submit my docoument 1 year ago and my no is [protected] so pls help me.Thanks

My name is Sreekrishnan. Even I am facing the same problem. I am not able to make calls from my number. The interesting part is that I took the sim just 2 weeks back and submitted all the required documents at that time. Now I have been asked to resubmit the documents. Now I am not able to make or receive any calls from my number. Please help me put. Its very very urgent.

My number is [protected]. Thank You.

Dear sir,
I Manish Ashok Debaje my new airtel mobile nomber is [protected], sim no :[protected]
i was submitted my (driving license) legal document to airtel store in talegaon pune maharashtra.so please activate it urgently.

Thanks & regard,
Manish Debaje
[protected]
Date : 03/12/2010

Hi sir,

I am airtel prepaid hard holder.As i have not submitted my original doc's, Out going from my sim hasbeen stopped.Is there an option where i can submit my doc in online or is it must to submit in nearby shop.Kindly help me out.

Thanks,
Rashmi.

Hi,
After 4 years i[censored]sage airtel is asking me to resubmit the documents. i have given all the required documents and cross signed Photograph at the time of taking the Sim card 4 years back.
My Number is [protected] and unfortunately i lost my phone and SIM card on Friday (3rd December 2010).When i asked at the Sector 18, Noida, Airtel customer service center for Duplicate SIM, they informed me that the number does not belong to any one as their system is not showing any name against the number([protected]).
now from Friday i do not have my number with me.
On Saturday morning(4th December 2010) i have resubmitted the Address proof, ID card, Photograph (which i should not because i have already provided them the same at the time of purchasing the SIM in 2006) to push the process of taking the duplicate SIM card, but when i am visiting the Sector-18(atta Market) Airtel center they are not issuing me the Duplicate SIM card due to documents submitting(ideally which i did couple of times now)
Please let me know if you can make this process faster so that i can take the duplicate SIM and continue using AIRTEL.

Kapil Malik
Alternate contact number [protected]

THIS IS TO BRING TO YOUR KIND NOTICE THAT I AM SERVICEMAN AND LAST WEEK I HAVE PURCHASED AIRTEL PREPAID SIM.BUT SINCE THEN I AM NOT ABLE TO CALL TO MY CLIENTS OF OTHER STATE DUE TO NETWORK PROBLEM.i HAVE REGISTERED COMPLAINT 3 TIMES TO CUSTOMER CARE AND ALSO SENT A MAIL TO NODAL OFFICER OF PUNJAB CIRCLE.THEY TOLD ME TO WAIT FOR 11 JUNE BUT EVEN NOW THEY ARE MAKING EXCUSES AND AGAIN TOLD ME TO WAIT UPTO 18 JUNE .
I AM REALLY SHOCKED TO SEE THIS KIND OF WORST SERVICE FROM AIRTEL .
NOW I NEED AIRTEL TO COMPONSATE ME FOR THESE 8 DAYS AS MY WORK SUFFERS A LOT

Hi Rakesh,

Appreciate for taking up the issue. I received call from Airtel Nodal Desk (sharath today) and he informed me that refund process takes 35-40 days. Earlier it was 25-30 days as per your representatives. This is heights of miscommunication and faking around with the customers. Am sorry but this is the worst org. structure that one can find in India. AIRTEL IS A CHEAT.

Hi Rakesh,

Do you think issues get so easily resolved at Airtel. I have received the refund cheque and the best part is that name on the cheque is incorrect. Would you be kind enough to explain me as to what airtel needs from their customers. They are setting up the new examples for the corporates in the country. Airtel status has been so much deteriorated in terms of services and customer experience. Please advise on the next action step.

The best way to get refund from Airtel stupid fellows is to not to pay the last 2 payments...
They will disconnect the service if we don't pay the bill ...

Airtel Postpaid — Deposit refund

Airtel received deposit of Rs. 500 at the time of new enrolement. I converted Post paid connection to prepaid connection by paying all the billed and unbilled amount while enroling to prepaid and we have submitted the necessary docs to airtel dealer. Airtel is sending a bill of Rs. 100 evenafter paid all dues properly. In this connection i have spoke to airtel customer care but they are not giving proper responses instead they are making confusion otherwise they never tern back any return answer or solution.
Dealer have not sent enrolement form with proof of documents to the airtel head office properly when informing to airtel customercare they are also not taking any responsible actions on this ever we are explaining the problem to many people in the customer care there is no followups. Airtel nowadays do not care for its customers.

Airtel Postpaid Connection — REFUND IS NOT YET RECEIVED

SIR
I HAVE GIVEN REQUEST FOR DEACTIVATION OF MY AIRTEL POSTPAID SERIVICE IN THE MONTH OF NOVEMBER 07 AFTER SETTLEMENT OF FINAL BILL, BUT STIILL THEY WERE UNABLE TO DEACTIVATE, AGAIN I HAVE GIVEN REQUEST FINALY THEY DID IN THE MONTH OF MARCH,
BUT STILL I DIDNOT GIVEN REFUND, I HAVE ALREADY INFORMED REGARDING MY ADDRESS I WOULD NOT BE AVAILABLE IN THAT ADDRESS THEY SAID HE WILL GET THE REFUND CHQ TO THEIR OFFICE IN THE MONTH OF APRIL/MAY.BUT STILL I DIDNOT GET,
I M FEDUP WITH THIS SERVICE
AGIAN I CONTACTED CALLCENTER THE ARE TELLING IT TAKE 45 WORKING DAYS.
PLZ DO SOME THING
MY AIRTEL NO. WAS [protected]
EXPECTED REFUND : RS.560

MY CONTACT NO. [protected]

Airtel Postpaid Connection — Depsoit Not refunded

I Have cenclled my mobile no [protected] on 26th of December 2008 and still have not received my security deposit. I try their customer care service no 'n' no of time but no action has been taken and only promises has been made which they have no fulfilled.

The compnay is also not bother about TRAI regulation also. They have already missed the deadline of TRAI complinace of refunding the Deposit.

Airtel/Postpaid connection — Refund of deposit amount

Hi,
I hold almost more 10 connections of airtel including my family members and me.I have had a relationship of six years with airtel but never had such a horrible experience through my service period.For one on my connections I was promised that my deposit amount will be adjusted against my bill after 5 months based on my credit history.After almost 10 months o[censored]sage and I called up customer service and then commited me that it will done within 2-3 business days and I will be able to see it in next billing statement.I waited for 3 days but nothing happened and then I called up customer care again and spoke with one of the managers over there regarding this.she said she will take care of it personally and will get it adjusted within a week.once again I waited for another week however during that week I got a call from Airtel's some department wherein an executive called me and said that it will not be done.When asked him the reason he said it will be done only when you close your number and then mentioned him that it was promised to me by everybody in airtel right from day one.I could hear his manager from back ground who was using an abusive language and pressurising the guy to tell me that it will not be done rudly.the guy did the same and then hung up on me.I was very depressed and then tried to inform about it to one of the managers in the escalation departement at airtel.The person who took my call promised again after apologizing that she will take care of it and will get back to me after its done within a week.I also informed her that it was done for my other accounts as well.After week once again I had to call them up and let them know its still not resolved but it took almost 3 days for me to reach them as they disabled my numbers to reach the customer service because each and everytime I would enter an option in the ivr to reach them it will not pass and rather disconnect me saying you have not entered any option and exceeded the maximum number of tries.This made me really angry as this behaviour was not expected from a company like airtel.I landed up speaking with another manager who in reply said it will not be done and that call went on for almost 4 hours whering finally she huung up on me.finally with having no other options I made the payment however others will be surprised to know that I started getting calls from airtel to make the payment even though I made the payment.Please let me know where should I go and express my grievance for this as nobody is ready to help me and also the airtel has started harrasing me mentally. If anybody from airtel is listening to me or reading this I just want to convey if this continues than the day is not far when I will litreally go to an asylum because of this harrasment.