[Resolved] Airtel Postpaid — SMS Charges: Special Occasion | |
Hi, I have Airtel Post Paid connection, Plan AES 249KK. I'm having this plan from past 3 years, things were fine till latest Bill (Dec-08 Bill) I had done 128 SMS on Jan 1, I got charged for it. As per my plan I have 200 SMS free, I had used only 128, I got charged at Rs0.5 per SMS. I called up the customer care, they said they have a new rule which says on special Occasoin the SMS will be charged !!! I got shocked and asked what do u mean by special occasion, who defines this ? He has no answer, all he wasy blabbering was they had sent an SMS long before stating this rule, I had never received any message like that. As per I remember there were no conditions like that in my plan. Please let me know who is making these new conditions ? Is TRAI had imposed any rule to the service providers to charge full money on special occasion ? If the trend continues like this, Airtel might tell customers that if you call in peak hours you might be charged full (Though you are post paid), only saturday, sundays and late night calls are free. I feel Airtel is cheating customers and charging them. Please clarify about this, I'm ready to go to consumer court. Naveen Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Naveen,
i can understand your concern. But YES. TRAI has made the regulation that operators can charge on a predefined list of days even though you have 200 or 2000 sms free.
The defined list varies from operator to operator and it can be obtained from their website.
i can understand your concern. But YES. TRAI has made the regulation that operators can charge on a predefined list of days even though you have 200 or 2000 sms free.
The defined list varies from operator to operator and it can be obtained from their website.
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Airtel Post Paid — For charging SMS on Special days even though I have 200 SMS free per month
I have a plan in which I can send 200 SMS free per month but I came to know recently that AIRTEL is charging for SMS on special days in Karnakata, when I took up this plan this clause was not mentioned to me. The way they are communicating this is also not proper.