[Resolved]  Airtel Postpaid — Bad Network / Worst Customer Care

Hi,

I had been using airtel postpaid connection no [protected] in Pune, Maharashtra since Feb 2006. Of late the performance went from Bad to WORSE (no network coverage, frequent call drops, worst sound quality etc). I lodged complain 4-5 times and nothing really changed for last one year. I decided to switch to other network. I went to the Airtel relationship center, in Aundh, inquired about the outstanding balance in my account, paid the bill till date and requested for the termination of the connection from the Hotline no. in the relationship center. They recorded my request and informed me that they will get back to me in next 24 hrs.
I stopped using my no from same moment. I got calls from Customer care executives inquiring about me not using the no anymore. I again requested them to terminate the no with all reference communications. After few days I received the bill for next month (the no was still active, nobody disconnected the same). I called up 123 and asked them about why the bill have been send to me, they informed that there were no request for termination of the no. from my side in their records, so the no. is still active (possibly the system is malfunctioning and not capable of handling the data or the people working there are out of their minds when they talk and update the requests from the customer). I again requested them to do the same and now they said it can only be done after I pay the new billed amount. I refused to pay the amount for the same as I didn't use it but they were not ready to listen to anything. I didn't do anything after that and they are sending new bills every month and occasionally call me and threaten me that it would be better that I should pay the outstanding amount.
Now the bill has crossed 800 rs/- and expecting new bill in this week with a further inflated figure.

My request to Person in authority - Please look into this issue ASAP coz it's bothering me a lot and i want this issue to get resolved soon.

I'll wait for a few days and will sue Airtel with charges for mental harassment for a prolonged duration which is effecting me badly.

Regards,

Avishek Roy ([protected])