[Resolved]  Airtel Postpaid — disconnection of services after bill payment

dear sir,

we have sbi group post paid connection in the name of bm, dist.collectorate office, ongole phone no.[protected]. Three days ago suddenly disconnected telephone outgoing services to our connection. When i contacted the local airtel postpaid ongole service centre, they told me that they are not responsible for disconnection and they are not providing service to air tel group customers as they are not part of their business. After my repeated requests they told me that telephone bills for our connection pennding for jan & feb 2009 are pending.

we have paid all dues on 26/02/2009 Rs 1567.71 by dd no 511482. The dd also realised on 11/03/2009 by airtel company yet they have not credited to our account and still showing as dues and disconnected our services.

sir, it is very unfortunate to tell that you dont have service provider in a big centre like ongole (district head quarter of prakasam dist.) for any querries and you are also not caring to the customer. Even when i telephoned [protected] or 121 no one registered the complaint sorted out the problem.

Please up date bill by crediting the amount paid on 26/02/09 and restore my services

yours faithfully
plkantharao, bm, sbi, dist.collectorate br, ongole