[Resolved]  Airtel Postpaid — Given a request for change of plan and taken the money now the request rejected

Dear all,

I am using the corporate cug connection for last three and half years under plan of rs.299/-. Now i have given a request for change of plan the same has been rejected by airtel team. Please find the case details below.

One of my friend told there is a 249 plan is going on in airtel, then immediately (Last two months back) i called customer care 121 they told me to visit our nearest branch or visit splendi towers in begampet along with id so that they will change the plan. Then after one month i have visited splendi towers in begampet, i have spoken to one lady she told me their systems are not working right now, she informed me to visit their branch after 16th because there is system down. Then asked to take a request for change plan she advice me to sumit id card and company pay slip. After 16th. Again i visited their branch along with id card and pay slip, they told to pay whatever outsanding amount on that date and deposit of rs.500/-, on the same day i have paid the amount they have given receipts also. They informed me your request will be executed after 15 days automaticllay. 11th of may one lady call back to stating that your request has been denied, she told me you are using cug connection due to this for change of plan you need to submit company letter head for change of plan.

Again on the same day i have given online complaint for the same they called back to me today stating that your request has been denied. I am fustrated now i have informed them to cancel the connection then they told me to submit the company letter head stating that " please cancel the my post paid connection" is it possible to provide the company letter head these type of small issues. If they want my address proof of any other thing i will sumit, it is not possible to provide the company letter head

This is the very very very poor service given by airtel, in the front office has know newledge about the product.

Why they have not informed me all the formalaties when i visited their branch.
Try to resolve my issue asap

Cell no.
[protected]
Gopi. Kolluri.