[Resolved]  Airtel Postpaid — Incorrect Billing

This is the mail trail of email exchange with Airtel:

Hi

Thanks for the explanation.

The payment for the account is through credit card through ECS facility.

The outstanding of Rs. 481.78/-in the old account for the Airtel number [protected] has been paid separately and the proof for that is your own acknowledgement and my credit card statement are enclosed.

The 481.78 was paid by HDFC credit card xxxxx on 13-11-07.

But you have wrongly shown it again as one time charges. If it was outstanding why it is not shown as outstanding and why in one time payment? Why my payment has not been recorded properly?

Why two bills of varying amount dated Dec 3rd. One showing that outstanding has been paid and one showing outstanding has not been paid? Two bills enclosed for your reference.

Please resolve this issue on urgent basis.

Thanks

R.Ravi




On 12/25/07, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

Dear Mr. Ravi,

Thank you for contacting Airtel.

You had expressed concern towards the billing amount charged on your Airtel number [protected].

We understand your concern and will work towards resolving the same.

As I understood you had expressed concern regarding the payment made for your mobile number.

We would like to inform that the account number has been changed from old a/c
[protected] to new account number[protected].

Also, be informed that there is an excess outstanding of Rs. 481.78/-in the old account for the Airtel number [protected].

We would like to inform that there is an outstanding of Rs. 901.03/-in the new account for the Airtel number [protected].

Further, we would like to inform that the excess outstanding of Rs. 481.78/-in the old account has been transferred to your new account number and has same has been reflected as one time charge for the invoice dated 03/12/07.

We assure you that the billing system we use is state-of-the-art and one of the best in the world. Nevertheless we did examine your records for any possible flaws and found none whatsoever.

Alternatively, you could also view the bill details for the last three invoices through our website www.airtel.in after four days from the bill date. Please find below the procedure for the same.

For New Users-

" Logon to our website, www.airtel.in.
" Click on register and register your account by filling the online form.
" An SMS would be sent on your mobile informing about the user name and the password.
" Please login with the given username and the password and you would be able to view your mobile account details.
" Click on "My Billing" option.
" Click on "My Bill details" and select the invoice period to view the details.

Regards,

Kalaiarasi
Customer Support Service
Airtel

---- Original Message ----

Hi

Please note that you have wrongly charged me Rs.901.03. Rs.901.03 has a one
time charge of 481.78 is wrong. It is actually a payment made by me.

So make the necessary changes and confirm that you will credit back the
amount wrongly charged by you.

If you do not understand please call.

Thanks

R.Ravi



On 12/25/07, [protected]@airtelindia.com < [protected]@airtelindia.com> wrote:Dear Mr. Ravi,

Thank you for contacting Airtel.

You had expressed concern over the payment made on 10/12/07 vide Standing
Instruction for your Airtel number [protected].

Thank You for making the payment of Rs. 901.03/- on 11/12/07 for your bill
dated 03/12/07 by Standing Instruction.

We would like to confirm that the payment has been posted in your account
and the same would be reflecting in your subsequent invoice dated 03/01/08.

Alternatively, the payment for every month could also be confirmed by
sending an SMS to 2455 [toll free] in the below mentioned format.

PAID<>CHEQUE<>AMT
PAID<>CASH<>AMT
PAID<>CARD<>AMT

Regards,

R.Ramabadran
Customer Support Service
Airtel

---- Original Message ----

Hi

Your queries answered:

??????? Payment mode - Auto debit through HDFCccredit card
??????? Payment Amount - 901.03
??????? Payment location - NA
??????? Payment date/Cheque date - 10-Dec-07
??????? Cheque No/Cash Recpt No/ CC No - XXXX
??????? Bank name and Branch - HDFC
??????? Copy of your bank statement - NA


On 12/24/07, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:Dear Mr.
Radhakrishnan,

Thank you for contacting Airtel.

You had expressed concern regarding the credit card payment of Rs.??481.78
/- debited towards your Airtel number [protected] and the bill for the same.

We understand your concern and will work together to resolve your issue.

In view of the above, we regret to inform you that the payment specified by
you has not been posted in our records. We kindly request you to provide
the below mention details to initiate further action regarding the same.

??????? Payment mode
??????? Payment Amount
??????? Payment location
??????? Payment date/Cheque date
??????? Cheque No/Cash Recpt No/ CC No
??????? Bank name and Branch
??????? Copy of your bank statement

Alternatively, you could also reply to this mail with a scanned copy of the
statement or fax it to us at [protected] / [protected].

Regards,

Thiyagarajan
Customer support service
Airtel


---- Original Message ----



On 12/22/07, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

Dear Customer,

We are unable to process your request received through email since either
the mobile no. is not mentioned or it is not in the correct format.


Please resend the mail again with mobile no. in the Subject as per the
following format:

98XXXXXXXX or 99XXXXXXXX

Assuring you of our best services, always.

Warm Regards
Airtel Customer Service



Hi

Please refer to the above bills:

1. Bill dated 3 Nov 07: Bill Amount -?? 481.78
2. Bill dated 3 Dec 07: Bill Amount - 901.03
3. Bill dated 3 Dec 07: Bill Amount - (- 420.33)

Please note that the Nov bill amount of 481.78 was paid through my credit
card.

On 3 Dec 07 there were 2 bills which were generated - one for amount
901.03
and
another for amount (-420.33). This is strange. In the first bill ( 901.33)
the
payment of 481.78 towards Nov bill was not considered. Instead the same
amount
has been wrongly entered as one time charges. The second bill (-?? 420.33)
considersa payment of 963.56. Which again is wrong.

You have meanwhile charged my credit card 901.33 and the same amount has
been
paid.

Please give the right recognition to credits and debits, viz.:

credit: 481.78 - paid against nov bill
Debit:??419.25 - The correct Dec month charges
Credit: 901.33 - paid against Dec month bill
Credit - 481.78 - Please credit back this amount which was overcharged in
Dec
month bill.

Thanks

R.Ravi