[Resolved]  Airtel Postpaid — Wrong Billing and Billing Plan

Airtel Postpaid Connection — Hello Tune service

I would like to mention about a serious issue with a service provided by Airtel Hello tune. I am a new customer of Airtel using its service for past one month.

Issue:
I made a call to my friend. He had a hello tune activated in his mobile. My loudspeaker on the mobile was on.
As he was not picking up the call i thought of checking my unbilled amount for which I dialed (*121#).

That’s were the problem starts
Airtel has service were if the user presses * key the hello tune which he is currently listening to gets set has the callers hello tune for which they charge around Rs. 40/-.

You wont even get any warning or message before they activate this service.
Every thing should have a systematic procedure of activation. See i was not at all aware of this service.
Then I contacted the customer care they told they will resolve the issue in my next month bill.

When I deactivate the hello tune service I had to go through a list of warnings and messages after which they have deactivated. I think they should do the same while activating the service as well before charging....

Airtel Postpaid Connection — Wrong billing & Change of Plan

My Aitel mobile connection no. [protected].

For the past two months I am under Rs.150 Plan. I am paying the bills for the months of February & March 2009 on the payment plan. Suddenly, for the months of April & May 2009, I have been billed under different Plan (Rs.499 Plan) without my concurrence. On an enquiry with Call Centre officials, I was told they have updated their old records and I was put under the Rs.499 Plan, which was unwarranted. They have not referred the Present Payment Plan while updating their records.

It is requested that the Bills for the months of April & May 2009 should be under Rs.150/- and send the bills to me for payment. I should not be penalised for no fault of mine and I have to be informed before changing any Payment Plan before hand. They cannot unilaterally change the Plan according to their wishes without my express consent.

Post Paid — Worst service and service activation

The service from airtel is getting worser day by day. I have taken a new connection, They required more details and said that they will send a person to collect the details, None turned up they deactivated the Outgoing calls and when i went to the office, they behaved rude.

TIll today (From 5/jun/09 till /jun/09) my service was not activated. Customer service was not ready to answer...

My number is [protected]

hi sir/madam,

As i had the post paid sim in our service.I want change post paid to prepaid in the same number. My number is[protected]. the current status of my number it shown "sim registration failed".I want to continue with same number in prepaid service. I want immediately pls take action immediately .