[Resolved] Airtel Postpaid — misuse of authority

[Resolved] Airtel Postpaid — misuse of authority

S surayanarayanaraju.k from Bengaluru, Karnataka

my k.s.n.raju my mob no:[protected] iam using this number from past 4 years as i wanted this number to be converted to prepaid i have settled all my dues on 2392009 and on 2592009 they have issued me a new prepaid sim card on the same number with a receipt by collecting RS 300 with an advance recharge of RS 100. but on 28102009 i found out that the number was alloted to somebody else. after visiting their respective officers no action was taken and it was causing me a lot of distress to my bussiness and even approached consumer forum and i found that supreme court ordered a separate tribunal to be set up for complaints against telecommunication companiesand that is yet to set up in banglore so its causing me a lot of problems and distress please kindly help Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Dhiren Acharya

from Noida, Uttar Pradesh

1. On dt.10.12.09 I recharged Rs.68/- for power plus of 1 year in Airtel
2. Subsequently I got a message that same facility is available on same date for Rs.38/-, which was previously Rs.68/-
3. If 38/- is the actual value of the power plus then how Rs.68/- is also the value of same.
4. I complain more than 5 times to the Customer Care Executives to return my Rs.30/- fairly.
5. Non of them solved but denied to confess the mistake in procedure of Airtel management.
6. If Rs.68/- powerplus is closed and Rs.38/- is active, then I could have got my talktime of Rs.68/-.
7. Is it fair for a company like Airtel to exploit the cunsumers like this.
8. I am requesting to return my Rs.30/- as my talk time.
9. It is found that Customer Care Executives are disconnecting the Phones without solving the complaints.
10. Even then they are making some tricks in their system so that it is not possible to contact them.

Please consider my case fairly.

D. Acharya
Bhubaneswar
[protected]