[Resolved]  Airtel Postpaid — deduction of my account balance without any usage from my side

i am an aitel user havin a prepaid connection by the number [protected].

which was taken up barely a month ago.yesterdaynight i recieved a message from an airtel number 53211 statin that a caller tune has been activated on my number under an yearly plan and i have been charged 15 rs/- for it.wherein i didnot activate any caller tune on my number. on callin up the customer care office the caller tune was deactivated but my balance wasn't retrieved.



again after mid night i checked my balance which was 311.somethin some while ago and then reduced to 111.somethin. 200 rs/- were deducted from my account without any usage from my side.



i would hereby request you to please look into the matter and retrieve my balance. if such carelesness would continue from your side then i am sorry to inform you that i would like to switch over to some other connection.



also i would like to inform you that your customer care operators are very unprofessional in their approach. they have no interest in listening to our problems and helpin us. they disconnect the calls just within a few seconds and one has 2 al over go through the same process of gettin connected to the customer care which is very teadious n tiresome.



expecting some immidiate action from you.



aitel user.