[Resolved]  Airtel Postpaid — No Signal

Airtel — No signal in residence or office

My postpaid phones of Airtel are [protected] and [protected] and prepaid phone is [protected] - in Gandhinagar (Capital city of Gujarat), I am not getting signal (tower) in my Office or my residence. My office is situated in Sectore 10B which is where all main Governmental offices are situated within 500 mts. radius, and my residence is in Sector-28. I am undergoing painfull procedure to rush outside my office or residence to receive or dial phone. This is situation for last 5 months and despite several complaints no result seen.

airtel/postpaid — Signals

I have airtel connection and there is call drop problem.Poor network at my residence. I have sent the complaint earlier also but it doesnot resolve and infact airtel sent me gift vouchers stating complaint a gift.
My cell no is [protected].
My residense address is 512 gaur heights Plot 1 sector 4 vaishali ghaziabad up 201010

I am a subscriber of the airtel mobile services, and have been using the services for about 3 years now. some time in Mid sept last year I had the connection shifted to my personal name from my employers name.

Intersting enough we take airtel bill at face value and in the busy schedule of the day one hardly ever goes thru the bill details, and end up paying the bill as soon as we receive an sms mentioning our bill ammount, mostly online, to avoid any chances of disconnection.

However, last month I happened to go thru the bill details and found certain charges i was never aware about, i called in to the customer care and they clarified my doubts expect for one of them, the Airtel Online services, charged under the SMS Head @ Rs 99/- per month. on asking what this ammount was deducted for i was told that it is for surfing the internet sites using ur mobile.

I realized i am subscribed to the Blackberry services and have the unlimited plan, so i put in a mail to the customer support and after the exchange of one or two mails i was told the charges would be reversed.

This however did not satisfy me, i probed further and requested for all bills post August 2008, to this i was first told that the systems would not allow, after i sent a threatning mail mentoning action against airtel i got a reply that Rs 50 would be charged towards the duplicate bill, to which i felt i had no option but to agree on the terms that it would be paid only if i found the bills to be undisputed.

I realized on receiving the copies of the past bills that i have been charged Rs 99/- for all this time, this even after having Black Berry services activated. I dont remember requesting for any airtel online services, nor have i accessed such services.

Intresting enough i got a reply today mentioning that they regret as any matters older then 3 months cannot be solved.

Another intresting fact, i have been complaining for over 3 months on the coverage issue of the airtel network in my locality. I got a call recently that they would discount 10% of my bill (not mentioning he ment Air time), I have many calls made or tried to make that get dropped after a few seconds, who pays for them, ofcourse ME...!!

It may be a mere 99 Rs only, but i am paying for something i have not requested and used. The customer care that is only reachable on the emails has a new person addressing your issue each time, the local office dosent have a clue how this can be resolved.

I am sure i now understand how Mr Mittal makes his money. you dont dare get away with my hard earned money, even if its only Rs 99/-, this ammount would definately buy a comman man a days meal.

request aitel users to pl go thru their bills. you are dealing with one of the best in the trade of cheating.

Regards

Vishal