[Resolved]  Airtel Postpaid — ACTIVATION OF YEARLY PACK WITHOUT CONSENT

Address:

Chandigarh, Chandigarh

I have a Airtel post paid Mobile connection ([protected]) in the name of Sanjeev Nanda with monthly Black Berry Plan of Rs. 899. In the last week og Aug'11 , I received a call from customer care asking whether to activate the yrly Blackberry Plan , which I denied. To my utmost surprise the same was activated without my consent. After that very next day I contacted at helpline no. to reverse the charges of Rs. 6999/- which were imposed without my knowledge. I got an assurance to reverse the charges with the complaint no. "3919466". On 26th Aug'11 , I received sms from customer care stating that the charges have been reversed. Next day I called initially at help line no. [protected] and did not get any satisfactory reply. They further advised me to talk at another help line no. [protected]. There one of the customer care girl named Surbhi attended me and assured me to resolve the issue within 24hrs. But I contacted after 48 hrs. and I talked with the same customer care girl Surbhi. Again to my utmost surprise nothing was done at their end. Out of my anger and dissatisfaction , I told them to close my connection. Even then they did not take it seriously and accepted my request for disconnection vide no. 39341851. It is ridiculous to say that having very careless / neglecting attitude for the service providers like these. I am being harrased day in and day out for not a fault of mine. I work in an corp Org. - Ambuja Cements Ltd. and my bill is claimed on monthly basis. But I am not able to either pay my bill or claim the same with my Org. This is just due to non availability of corrected bill. I hope by writing this I will get the solution for this on top priority. Otherwise , there will be no option for me but to close my connection. Regards..... Sanjeev Nanda