[Resolved]  Airtel / Postpaid Connection — DEACTIVATION

AirTel — Deactivation of Postpaid connection

I have been a prepaid customer for over 5 years. Recently, in the month of November 2010 i received a call from Airtel for change from Prepaid to Postpaid plan under a scheme by retaining the same number. I had submitted all the required documents for the new connection.

A few days later (5-6 days later), Ms.Prabha (Airtel employee), who was co-ordinating with me for the new connection had called me and wanted me to send the scanned copy of my driving licence. I had sent here the mail immidiately. Again, a few days later she had called me and requested to resend the mail as she had deleted/lost my mail. I had sent the mail once again.

She had not submitted my documents to the Head office and my line had been disconnected on 23 December 2010. I had tried reaching Ms. Prabha by here contact number about 30-40 times, but she had not picked my call. I had also spoken with 6 different Airtel employees (Call centre) and also visited the Airtel Showrom, but no one was able to provide me with my connection.

I am a Chartered Accountant, and due to the loss in connectivity i had to face lot of difficulties.

I hereby request you to provide justice by providing my excess balance in postpaid account and also compensate me for the fault of the Airtel employee and the uncalled disconnection of my number.