[Resolved] Airtel - Postpaid Connection — Poor Network Connectivity & non response from the officials | |
This is to bring to your notice that I am an Airtel Mobile subscriber (Post Paid Account Number[protected] . I have this connection for the last over 7 years or so. I have been raising the issue of poor network coverage in Sukhdev Vihar area and it has not been resolved for a long time. The network has gone weaker over the time resulting in frequent call drops; connection errors when attempting to connect to others; incoming calls not getting through and my number coming 'unreachable'. I first made a formal complaint at 121 in December 2008. Early January 2009 I received a call from their representative that the problem has been fixed. However in real terms there was no improvement. It has only gone worse. Several attempts over last few months to report my problem have, it seems, not been enough to attract attention of the airtel officials. When I had expressed the desire to unsubscribe from Airtel the retention team (falsely) promised me waivers and free airtime which was never actually given. A promise of a Rs 200 discount in my bill was offered on one occasion and on another a discount of Rs 150. But later when I asked them how to avail, I was told that those were only offered by the executives and does not have the clearance from the company. Finally when I wrote to appellate body I received a call on 6 June and I was informed that my problem can not be rectified immediately however my inputs would be considered in future planning. The person admitted that the rectification of the problem involves investment on part of the company and hence not a priority at the moment. This problem is not Individual specific but area specific since many others on airtel network in this area and near by colonies face the same problem. I am not surprised as to why Airtel does not want to do anything about this problem since poor network only means more profits for the company. I for example end up making 10 calls in place of 1. OR when an incoming call drops, I have to call back few times to complete the conversation. Which of course means a higher bill and hence more profits for you. I am putting here the various references numbers against my complaint . 19th May:[protected] 19th May:[protected] 22nd May:[protected] 27th May: 21727677. We will get in touch with you by Thursday 04 JUN, 1000 hours. 27th May:[protected] 27th May:[protected] 5th June:[protected] 5th June:[protected] I request you to take up this issue seriously. I should be allowed number mobility so that I am not made to suffer on account of high handedness by the service providers. Being a responsible customer who has paid all her bills much before time and never faltered, I demand better service against what I am charged. When I am paying service charges, why do I not get satisfactory service. I also demand a full refund of all my money by the company if the network is not improved in next 7 days. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
This is to bring to your notice that I am an Airtel Mobile subscriber (Post Paid) . I have this connection for the last over 7 months or so. I have been raising the issue of poor network coverage in CBD belapur sec-9 area and it has not been resolved for a long time. Since past 3 months there has been no network in my locality .
I first made a formal complaint at 27 March 2009. Early April 2009 I received a call from their representative that the problem has been fixed. However in real terms there was no improvement. It has only gone worse.
Several attempts over last few months to report my problem have, it seems, not been enough to attract attention of the airtel officials.
This problem is not Individual specific but area specific since many others on airtel network in this area and near by colonies face the same problem.
I am not surprised as to why Airtel does not want to do anything about this problem since poor network only means more profits for the company. I for example end up making 10 calls in place of 1. OR when an incoming call drops, I have to call back few times to complete the conversation. Which of course means a higher bill and hence more profits for you.
I am putting here the various references numbers against my complaint .
21170185, 21215674, 21310131, 21375957,[protected],[protected],[protected],[protected],[protected],[protected]
Being a responsible customer who has paid all her bills much before time and never faltered, I demand better service against what I am charged. When I am paying service charges, why do I not get satisfactory service. I also demand a full refund of all my money by the company if the network is not improved in next 7 days.
I wanted to bring in notice of the company that the service provided by the Airtel employees is really pathetic.Inspite of registering the complain 10 times still no action has been taken from their end. My mobile no is [protected].It has been 3 months i am falling up with the Airtel officials but now i feel that they are least bothered about the client's basic requirement.I had a talk with Ms. Neelam, Mr.Kanwar Malhotra, Mr.Rajat and the manager of Post Paid section. Lots of commitments were made by them but they didn't even had a courtesy to reply back about the progress of work and i am still struggling with my network problem. My card is a corporate post paid type. I will ask my company to forgo with Airtel sim and go for some othe sim. It was really a tedious experience with Airtel and will suggest everyone to avoid it.
I first made a formal complaint at 27 March 2009. Early April 2009 I received a call from their representative that the problem has been fixed. However in real terms there was no improvement. It has only gone worse.
Several attempts over last few months to report my problem have, it seems, not been enough to attract attention of the airtel officials.
This problem is not Individual specific but area specific since many others on airtel network in this area and near by colonies face the same problem.
I am not surprised as to why Airtel does not want to do anything about this problem since poor network only means more profits for the company. I for example end up making 10 calls in place of 1. OR when an incoming call drops, I have to call back few times to complete the conversation. Which of course means a higher bill and hence more profits for you.
I am putting here the various references numbers against my complaint .
21170185, 21215674, 21310131, 21375957,[protected],[protected],[protected],[protected],[protected],[protected]
Being a responsible customer who has paid all her bills much before time and never faltered, I demand better service against what I am charged. When I am paying service charges, why do I not get satisfactory service. I also demand a full refund of all my money by the company if the network is not improved in next 7 days.
I wanted to bring in notice of the company that the service provided by the Airtel employees is really pathetic.Inspite of registering the complain 10 times still no action has been taken from their end. My mobile no is [protected].It has been 3 months i am falling up with the Airtel officials but now i feel that they are least bothered about the client's basic requirement.I had a talk with Ms. Neelam, Mr.Kanwar Malhotra, Mr.Rajat and the manager of Post Paid section. Lots of commitments were made by them but they didn't even had a courtesy to reply back about the progress of work and i am still struggling with my network problem. My card is a corporate post paid type. I will ask my company to forgo with Airtel sim and go for some othe sim. It was really a tedious experience with Airtel and will suggest everyone to avoid it.
Airtel Postpaid Connection — Connectivity
Dear Sir/ Madam,My post paid number is [protected]. By proffession i m a doctor and i have a clinic in Mahveer nagar, jaipur. My clinic is in Basement so there is some connectivity problem. Every time i got disconnected coz of this proble.
I ll request you to look for the matter.
Airtel Postpaid Connection — Net work inavailability
We are facing a lot of problems while making calls & getting calls due to in availability of Net facility which is happening in every where. We have made a lots of complaints through customer care & we will get an answer the problems will be sorted out in week time & the same is not happening from the past 2 years.We have checked by changing our mobile Instrument to avoid this problem. But now also facing the same problem. When we are using prepaid connection there is no problem in anywhere. But I do want to use the same Number which I had given to so many peoples as my reference.
Finally a week back we got an info that we can change the SIM CARD & check out. No we have to approach any AIRTEL customer care centre. But there is no hope which can be sorted out.
MY MOBILE NO IS : [protected]
VINOD KUMAR.P
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
airtel, post paid mobile connection — poor network connectivity
There is very poor network connectivity of airtel mobile networg in Ghoda Camp, shahibaug, ahmedabad, 380004 area. Non availability of network and wrong connection is very common.