Airtel Postpaid — Delayed service in Connection Activation

Jasmine19

from Mumbai, Maharashtra

Address:

Andhra Pradesh

Hi,

This happened to me in past few days. Having accidentally lost my cell phone and the Airtel postpaid sim , I went to Airtel Gallery in Madhapur, Hyderabad (near Image Hospital) and took a duplicate sim.

The customer care exective handed my husband the sim saying it will take 3-4 hours for activation. But,it wasn't activated until 14 hours. The next day I called Aitel 121 and spoke with customer care executives thrice.

In my 1st call no one asks for verification and she registerd my complain on high priority saying it will be activated in 1 hour. Obviously which does not happens so I am forced to make 2nd call after a duration of 3 hours.

In my 2nd call I am asked to verify myself name,airtel a/c owner,last bill,etc now after all this the executive tells me please call on postpaid no . I thought 121 is the single customer care no and I chosed Postpaid to speak to this un-reasonable Customer care executive. On Arguing he re-directs the call to his Supervisor.
This smart lady Hungs me up after listening my story

Then I make 3rd call now and the smart customer care executive tells me Maa'm you need to go to the Airtel Gallery where you bought the duplicate and speak to them since we are not having your data.

What's the bloody point of having a Customer Care no 121 when I need to visit Gallery.

Finally I had to go to the Gallery again and the customer care executive tell me its the rule that postpaid activation takes 3-4 working days. I mean seriously what age are we living in? 3-4 days to activate a duplicate sim-card?

And then Airtel has ads on television claiming they are the best Providers.
Airtel Providers that you should live upto your words and please please improve and educate your customer care executives.I mean they should know basic English you can't expect if you are in Hyderabad you should know Telugu.India needs Globalization and Airtel has executives who hardly speak in English

Thanks,
Sukhpreet.

Was this information helpful?

No (0)

Yes (0)

Related Airtel reviews

View all 54498 Airtel Reviews

Comments

Neeraj Gahlot

from Mumbai, Maharashtra

Airtel Postpaid Connection — customer care

I have not received the airtel bill last month.And my bill is being paid by the company so i requested them to send the copy of the bill again.
But they never send the same and also they disconnected my phone.
When i talked to the customer care they never gave answer and always hung of the phone.
Now every time i dial to customer care they transfer my call to prepaid customer care who have no idea about my bill details.
Again they have disconnected the phone saying that the credit limit has reached. I have even paid the interim amount.
Still waiting for phone to get activated.when i dial from other phone they say it is new product deptt. And they can't help.
This is worst customer care i have seen.this are few reference no they send to me[protected],[protected],[protected], [protected],[protected].
Now they have even stopped doing the same.

Rashmita Panigrahi

from Mumbai, Maharashtra

I am very annoyed the kind of service given by Airtel.
I had a pre paid card and i changed it to paost card, privided all the documents to The airtel agent and it took 2 days to make as a post paid.
After great diffculty they changed in to post paid. After onw eek of service i got a message saying that i did not submit my documents, i called coustmer care, where my queries not answered properly.
called to the agent to submit document as soon as possible, he mada a call after one hour saying that all problem has been resloved.
The horrible thing happened after one week i got the same message that i have not submited my documents and my network got cut in the evening. While i tried to call the Agent ( Mr.Yogesh). His phone service has been out of service. No i am at fix, what to do? while i need to provide my bill for tax redmpetion.
If this kind of service Airtel provides, i am very sorry to say the all the user to switch other network which atleaset guide at right time.

Sushil Kumar

from Gurgaon, Haryana

Airtel Postpaid Connection — Serious Delay in reactivation of my postpaid connection

i am working in carrier airconditioning and have taken a Postpaid connection of airtel.My no. got deactivated because of document submmited (my permanent address as said by the airtel agent) .But now they wanted the present address proof which i submitted 15 days back but there has not been any action till date.
I am just fedup of all this.
I regret to say that airtel services are really very poor as am not the only one in carrier who is facing such problem.every third day one or the other person has the some sort of problem with their connection.
I would also like to mention that the staff for Airtel is extremely rude and mannerless.They dont know how to behave and handle a customer.