[Resolved]  Airtel Postpaid — Inability to activate SIM even after 15 days of payment

Address:

Delhi

I had applied for an Airtel post paid mobile connection for which a
SIM card[protected]H-2) had been given to me by the Airtel executive Mr. Rohan ([protected]) from Karshni solutions, New Delhi on October 4,2010 with an assurance that the same would be activated
within 24 hrs. I had also paid the requisite activation charges for this.

After the expiry of more than 15 days and numerous calls not only to the Airtel customer service centre but also to their nodal offocer Mr. Vinod (Tel. no. [protected]), it is appalling that the number allotted to me has not yet been activated. The ref no. of the mails sent by me to airtel is[protected]

Mr. Vinod, inspite of promising that the number would be activated within 24 hrs when he spoke with me on October 18,2010, could only arrange for the executive from Karshni solutions to call up and do the verification which was supposed to be done 15 days earlier. during this verification call, i was also informed that the number originally allotted to me, could no longer be activated since it had developed techincal snags due to the time lag and i would be given a different number.

With no local number available, i am constrained to use my previous number whcih is on roaming.

I now wish to sue Airtel for damages and reimbursemnt of not just the activation charges (which i do not know why they even charge to begin with, but also for all the extra cost that i have incurred as roaming charges as well as harrassment faced for so many days.

Airtel must take action against its nodal officer and also cancel the licence of Karshni solutions.