[Resolved] Airtel Postpaid — High Internet Bill | |
I am an Airtel Postpaid Customer(275 plan).For the months of July and August ,i took mobile internet plans of Rs.125 and Rs.150 respectively.However,i have been charged Rs.7254.91 as the bill dated[protected].On speaking with customer care executives,i have been informed that the plan of Rs.150 which i took on August 1 wasn't accounted for my data usage. When i took the Rs.150 plan,i was not intimated about the non-accounting of data usage (of the plan Rs.150-500 MB 2g & 500 MB-3g plan) in the running billing cycle.The lack of clarity provided in your data plan have caused charging unfair bill on me. I feel cheated by the billing which was based on lack of clarity provided to me.Airtel is infact tricking its customer and exploiting money. Can you guys please help out. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Namaste Subinalex,
This is to inform you that your concern listed on 19 Aug. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 19 Aug. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste (Subinalex),
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is in regard to My postpaid Number: [protected]
I was in the Plan CUG 298 which offered me 400 MB free data per month.
Last month I received a bill of amount 2271.09/- Dated 21-Sep-2013 . After calling the customer care for several times regarding the clarification of the Bill regarding the Data, as there was no response, I told that I will not pay the bill till Airtel gives me the explanation.
What happened actually was one day I sent a mail with 15 mb attachments. But as Airtel has capped the size at 10 MB I could not send the mail and more over Data has been consumed over the entire night and nearly 700 MB was consumed for one mail. Now they are saying that they could not waiver the Amount. Why should I pay 1800/- for one mail and that is because of Airtel's Mistake. I tried to explain the situation every time I call and they just don't care.
As I moved to another location I disconnected the Number. So I also gave a alternate number but they did not even call on that and sent a mail saying as they could not reach me (Obviously because Airtel disconnected the number) they will proceed legally.
Even after all this I called the Customer care giving my alternate number again but again to listen to all sorrys but no help.
Please help me resolve this issue. Also they already have Rs.500/- as my Advance I gave before getting the connection. I am willing to pay 200 or 300 additional to the 500 advance I paid if needed.
I was in the Plan CUG 298 which offered me 400 MB free data per month.
Last month I received a bill of amount 2271.09/- Dated 21-Sep-2013 . After calling the customer care for several times regarding the clarification of the Bill regarding the Data, as there was no response, I told that I will not pay the bill till Airtel gives me the explanation.
What happened actually was one day I sent a mail with 15 mb attachments. But as Airtel has capped the size at 10 MB I could not send the mail and more over Data has been consumed over the entire night and nearly 700 MB was consumed for one mail. Now they are saying that they could not waiver the Amount. Why should I pay 1800/- for one mail and that is because of Airtel's Mistake. I tried to explain the situation every time I call and they just don't care.
As I moved to another location I disconnected the Number. So I also gave a alternate number but they did not even call on that and sent a mail saying as they could not reach me (Obviously because Airtel disconnected the number) they will proceed legally.
Even after all this I called the Customer care giving my alternate number again but again to listen to all sorrys but no help.
Please help me resolve this issue. Also they already have Rs.500/- as my Advance I gave before getting the connection. I am willing to pay 200 or 300 additional to the 500 advance I paid if needed.
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Airtel Postpaid — Bills never ever received 2004 onwards
For a very long period,no bills received. Contacting the responsible person is impossible either on e mail or on phone Their SMS and reminders when the due date is close/approaching work super fine.My number is [protected]