[Resolved]  Airtel Postpaid — Inappropriate customer service

Address:

Bangalore, Karnataka

This is regarding my phone# [protected]. On thursday evening, suddenly all my outgoing calls were failing. Though I was able to receive call, send and receive SMS and browse on 3G. I called customer care for help - but what I was told that my account is active and that I 'restart my phone', 'reinsert SIM', try with a different phone. When nothing worked, he mentioned he will log a ticket and that I will receive the ticket number by SMS. Nothing came ever. On friday (yesterday) I logged a service request online. To my horror, later when I checked, the SR was closed[protected] with comment that "Issue resolved online". I think at least the customer should be consulted to verify it is really resolved before closing it out. No intimation - but status closed and still calls failing. I can only submit feedback - and I said "dissatisfied" and that "issue is not resolved". No response so far. Called customer service again last evening, and now they asked me to contact airtel retail outlet with documents to get a new SIM. If that does not work, I should contact my handset's retail store.
One of my friend suggested making a payment, thinking maybe credit limit has reached. I paid my rental amount and outgoing calls were resumed within an hour. What I now understand is that I reached credit limit so outgoing was blocked. None of the times, did the customer care reps. told me about this, I never got any SMS or phone or any communication that I need to pay to continue calling. This is just so irritating and frustrating. Should not the customers be let known that credit limit is reached - make a payment and calls will be resumed, instead of giving incorrect information all the way to frustrate me even more. I took airtel connection assuming being one of the largest network, they will have good customer service. But I am DISAPPOINTED big time!