[Resolved]  Airtel Postpaid — Loot in International Roaming by Airtel

Address:

Tamil Nadu

Recently I visited Dubai and upon return received my mobile bill ([protected]). On account of GPRS an amount of 18055.69 is charged. All over 3-days charged at various times of day and night. All un-intended use at best.

I enquired about my credit limit which was informed to be 0.0 (Meaning limitless). Also, it was informed that my connection enjoyed this previledge being a company connection. Fact is that Airtel is giving wrong information as this April I changed the connection in my name by providing necessary documentation. I do not remember airtel executive informing me of this 0.0 credit limit.

When I enquired as to why I was never alerted as my bill was going heywire. I would have appreciated receiving a SMS altering when my unbilled amount exceeded 5000, 10000, 15000 etc. I would have made the decision to use or switch-off my mobile. Airtel didn’t reply. Same airtel sends SMS even after we have made our payments, reminding our payment due date.

On above grounds when I asked Airtel to review bills and provide me a waiver (even part); their response has been negative. There response is negative also to my request for setting the credit limit to 2500/- P.M. unless i first clear my dues.

I am helpless as Airtel attitude in telephonic discussion or over e-mail has been apathetic. I also fear that unless I pay Airtel may harass me.

Through this complaint I want to highlight greed of Airtel to bill us as they wish. Thank GOD I was away for 3 days only; had I been longer I would have been demanded 1 Lakh may be.

It is shameful to think that a Company which boasts of Corporate Governanace and Customer Care is such cheap and greedy. Their Slogan should be “JO TERA HAI WOH MERA HAI – BY HOOK or BY CROOK.

I am suffering but I request all readers to get their Credit limit fixed and verfied. Also, better keep away from Airtel.