Airtel Postpaid — Misleading Advertising and Non cooperation

Address:Pune, Maharashtra

I have recieved a call from airtel customer care regarding new postpaid plans for prepaid customers. I have finalized one plan and submitted all fees and required document to company executive who came to my office to receive the same. A week later my postpaid plan have been activated and I noticed that a wrong plan has been activated to my account. When I have tried to contact the same executive he did not replied to my call. Then i have launched complaint of the same on customer care number. At that time I came to know that the plan explained to me is no longer valid. I have also contacted to customer service centre but they say that they cant help me and suggested me to go for other plans. This is truely a fraud and an unprofessional business by Airtel.
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Namaste Adighumare,

This is with reference to your post dated 04 Oct. 2013.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Adighumare,

This is with reference to your post dated 04 October 2013. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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