[Resolved]  Airtel / Postpaid Mobile Bill — Overcharging of SMS

Address:

Chennai, Tamil Nadu

I had bought a post paid SIM from Airtel on 24/10/2011 wiht daily local 100 sms free with rental of rs.60/- .The talk plan was power talk plan of Rs.99/-. My SMs of Rs.60/- buffer was activated only on 16th Nov.2011. This SIm with NO.[protected] was bought only for the sole purpose of sending bulk SMs to Sales Manager. They overcharged me with Rs.1937.00. The matter was taken up with REach Mobile, Anna Nagar, Chennai from where this SIM was bought and they asked me not to pay. In the meanwhile I started getting calls from Collection executives of Airtel. The matter was taken up with Senior Manager, Mr.Dhinakaran of Customer Care who also agreed that I was overcharged and asked me not to pay. On repeated calls from Collection executive despite this, the matter was again taken up with Mr.Dhinakaran who promised to take it up with the Collection executives and promised that henceforth I will not get any calls with abusive language and threatening calls and also mail confirmation for overpayment will be done. No mail came. Finally again on 6th March, 2012, Notice was sent to me through Legal Advocates. As I am working, I had not time to take up legally and was no inclined to spend any money for the legal services and not to avaoid any legal hassles I went and paid the money At the Airtel outlet, Reach Mobile, In the meanwhile had gone twice in between to Airtel outlet to enquire about the status and the matter with them, Sr.Manager , Mr.Suresh, refused to check and divulge the details of the payment on two occassions and was utterly rude and discourteous and both the time gave excuse that the server is not working etc. After the payment was made by me on 14th March, I could finally meet the Branch Manager, Reach Mobile and he put me on to the executive who issued this SIM and who also confirmed that I was overcharged and as The Store Manager , Miss Abhirami was available, the matter was brought to her notice. After that have 3/4 times got in touch with REAch MObiles and Ms.Abhirami who both promised that the matter is under investigation but they are yet to revert to me. IN the meanwhile as the harrassment continued before I made the payment, I approached Appallette , who after various exchanges of mail, agreed that I was overcharged and that I should appraoch the Reach Mobile for refund. This matter was also brought to the notice of Reach Mobile and Ms.Abhirami and also mails exchanged were forwarded to them, but they are yet to pay me the refund. Hence request you to Kindly take up the matter with Airtel for MobileNo.[protected].

Expecting a favourable reply from you at the ealiest.