[Resolved]  Airtel Postpaid Mobile — Harrassment from airtel to make a bill payment for discontinued mobile connection

Respected Sir,

Myself Arun Singh. I had Airtel-Mumbai postpaid mobile connection. My mobile no was [protected]. On April 16 2009, I requested for termination of this mobile connection through a mail. I didn't receive any confirmation from Airtel then again on April 30 2009, I sent one more email to Airtel:

From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 30/04/2009 23:01:14
Subject: [protected]


Hi

This is Arun Kumar Singh the postpaid mobile customer of Airtel mumbai. I would like to request you to terminate the services of the mobile no [protected] immediately. The reason being i am shifting to bangalore and think this no would not be beneficial over there. So please action on my request and cancel this mobile service.

Regards
Arun Kumar Singh

Then I got one mail from Airtel:

Dear Mr. Singh,

Thank you for contacting Airtel.

We understand from your previous interaction dated 16 April 2009, you had requested for cancellation of your Airtel number [protected].

We regret that you have decided to cancel your Airtel mobile number.

Your request for cancellation has been forwarded to the concerned department. Kindly quote the Service Request number 21512900 in any future communication about this request. We would revert to you by 19 May 2009.

You can also know the status of the Service Request number by dialing *121# (toll free).

There is no outstanding amount in your account and there is an unbilled amount of Rs.386.80/- as on 30 April 2009 which does not include the current usage, roaming, rental and discounts, if any in your account.



We request you to make the payment at the nearest Airtel Relationship centre to initiate further action. The forthcoming bill will reflect the payment and outstanding, if any in your account.

Further, please be informed that there is no security deposit in your account.

For further assistance, mail us at [protected]@airtelindia.com.
We value your association with Airtel.



Warm Regards,

Rajesh Sadhasivam
Customer Care Executive
Bharti Airtel Limited

Again I got one more mail from Airtel:

[COLOR="Blue"]Dear Mr. Singh,

Thank you for contacting Airtel.

You had requested to deactivate the service for your Airtel number [protected] due to relocation to Bangalore.

Your request regarding the cancellation has already been forwarded to the concerned department. Your Service Request number for the same is 21512900. We kindly request you to make note of this service request number for future communication and correspondence.



We shall revert to you by 19/05/09.

Further, we would like to inform you that there is an outstanding amount of Rs.464.46/- in your Airtel account for the invoiced date 06/05/09 and if the disconnection has done in the middle of the bill cycle, the forth coming bill will be generated on 06/06/09.

For further assistance, email us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Mahesh Jayapal
Customer Care Executive
Bharti Airtel Limited
[/COLOR]

Based on the above mail I paid the outstanding on the above mobile connection Rs. 464 appx on-line through my HSBC Credit Card.

Between 8-10 May'2009 I received calls from Airtel Anti-Attrition Department to confirm my cancellation request. I told them that I don't want to continue with the above postpaid connection as I am planning to move to another state. They told me that the above mobile number will be de-activated with 24 hour. Over the same call they offered me if I want I can keep the same number with pre-paid connection after paying Rs 50 As a service charge. I told them to cancel the above post-paid connection and send the executive at my residence to collect Rs. 50 for the pre-paid connection. I thrown away my above postpaid mobile sim after finding that services terminated between 11-12 May 2009. They told me that within 24 hr a executive will come at my residence but nobody turned up as of now.

I raised the complaint about this through a mail. Then I got one more mail from Airtel on 11 May 2009:

Dear Mr. Singh,

Thank you for contacting Airtel.

As per pervious interactions, you have expressed concern over delay in postpaid to prepaid conversion for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We would like to inform you that your concern has been forwarded to the respective department. Kindly quote the Service Request number 21588628 in any future communication about this request.


Please be informed that we would revert to you by 26/05/09.

Also, you can know the status of the Service Request number by dialing *121# (toll free).

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Dinesh Chandrasekar
Customer Care Executive
Bharti Airtel Limited


On 13 May 2009 again I got one mail for Airtel:

Dear Mr. Singh,

Thank you for contacting Airtel.

We understand from your previous interaction dated 11 May 2009, you had expressed concern over delay in cancellation and inquired about payment update for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We regret that you have decided to cancel your Airtel mobile number.

The turn around time mentioned in our email is the maximum period required to process your concern and we request your co-operation till that time.

Your concern over delay in cancellation has already been forwarded to the concerned department. Kindly quote the Service Request number 21588628 in any future communication about this request. We would revert to you by 26 May 2009.

There is no outstanding amount in your account and unbilled amount of Rs.35.00/- as on 12 May 2009 which does not include the current usage, roaming, rental and discounts, if any in your account.

Further, please be informed that there is no security deposit in your account.

Furthermore, we would like to confirm that we have received your payment of Rs.464.46/- on 11 May 2009 towards your bill dated 06 May 2009.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Rajesh Sadhasivam
Customer Care Executive
Bharti Airtel Limited


After this I stopped interaction with Airtel but In Sep'2009 I got a shocking mail from Airtel :

Dear Mr.Singh.

Thank you for contacting Airtel.

We understand from your previous interaction dated 12/09/2009 , you have expressed concern over receipt of bill after cancellation of your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We would like to confirm that your concern has already been registered with us and Service Request number for the same is 28485298.

We would revert to you by 07/10/09.

The mobile number has been disconnected on 19/09/2009 due to Zero Usage.

We are not in receipt of disconnection request from your end and unable to find bill payments from bill dated 06/06/09 to 06/09/09 for the monthly rental has been calculated for the billing period as per your usage and hence you have been charged accordingly.

There is an outstanding of Rs. 2642.97/- in your account . We request you to make the payment at the nearest Airtel Relationship centre to initiate further action. The forthcoming bill will reflect the payment and outstanding, if any in your account.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Jeishreepathi K
Customer Care Executive
Bharti Airtel Limited


My previous neighbour whose mobile no I have given to Airtel as an alternate number now getting a calls from Airtel enquiring about me and asking for a payment. I am pissed off with Airtel. Today on 14 November 2009 I got a threatening mail from Airtel that my O/s on my disconnected mobile [protected] is Rs. 2796.87 and if I will not pay this o/s they will go legal against me.

Mail:

Ref: A/c. No. '[protected] Cell No. [protected]

Dear Sir/Madam,

We wish to draw your attention to the outstanding of Rs. 2796.87 /- in your account referred above.

In the past we have given you enough reminders to pay the said amount despite that the matter still remains unresolved. Since you failed and neglected to pay the amount even after receiving the intimation regarding the probable legitimate action against you, we are now compelled to take the matter legally. Please clear your outstanding within 7 days after receipt of this mail, otherwise, we shall have to initiate the legal action.

However, you will appreciate that we are extending you this final opportunity to make full and final settlement of your account. We urge you to take this as our final intimation letter towards settling your account & closing the matter amicably.

Please do not reply to this mail, feel free to get in touch for any queries on [protected] or email ID :- ashish6.[protected]@airtel.in


Now I don't want to spare Airtel.

Sir, I am requesting you to take a strict action against Airtel about this issue as they are harassing me every day eventhough I cancelled my mobile number and paid all dues on it.

Thanks a lot,

Regards,

Yours sincerely,

Arun Singh