[Resolved]  Airtel Postpaid Mobile — PAYMENTS OF BILL APPROPRIATED

My Airtel Post paid plan phone number is[protected]

I have registered the number at Salem, Tamilnadu

I was paying the bills to Airtel till date without any hitch

I have been shifted to Tiruchirappalli on transfer on 10.04.2008

Since then I was paying my mobile post paid bills by cash to M/s Sri Vinayaga Associates, 9/100, Karur Bye Pass Road, TRICHY 620 018

To my surprise I received a call on 24.06.2008 from Customer Care, Chennai that I have not remitted my bills and a sum of Rs.425 is to be paid immediately, to continue my connection.

I give hereunder the details of the cash bills issued by Airtel franchisees, from which you may understand that there is no bill for Rs.425 on my mobile.

01.Receipt No.[protected] dt. 29.02.2008 for Rs.470.00 paid by cash to M/s B K Cell Comm., KR Square, 116, Omaloor Main Road, Salem.

02. Receipt No. 187 dt. 29.03.2008 for Rs.502.00 issued by M/s Prem Tel, 22C/7, Shiva Plaza, Saradha College Road, Salem 636 016.

03. Receipt No.[protected] dated 29.04.2008 for Rs.502.00 issued by M/s Sri Vinayaga Associates, 9/100, Karur Bye Pass Road, Trichy.

04. Receipt No.[protected] dated 02.05.2008 for Rs.210.00 issued by M/s Sri Vijayaga Associates, 9/100, Karur Bye Pass Road, Trichy

05. Receipt No.[protected] dated 28.05.2008 for Rs.670.00 issued by M/s Sri Vijanaya Associates, 9/100, Karur Bye Pass Road, Trichy.

Incidentally, I wish to state that when my son remitted Rs.712.00 on 29.04.2008 the dealer has issued a receipt for Rs.502.00 only. The mistake was found out on my return from my office and I asked my son to verify with the dealer. The dealer has informed my son that they will be verifying the payment and then do the needful. They have given a separate receipt for Rs.210.00 on 02.05.2008, as stated above.

On receiving the message from Customer Care, Chennai on 24.06.2008, I asked my son to verify the payment details with the dealer. On verification, the dealer informed my son that I have a balance of Rs.425.00 to be paid. When my son insisted for the account details, he was again told that the account will be checked and informed later.

On 25.06.2008 at 17.47.10 Hrs. I received a message from PymtCon of Airtel which reads as under :

We confirm the receipt o[censored]r payment for Rs.425.
Cheque payments are subject to realisation. For
payment details calll our toll free No. 12114.

Sender : (no name) PymtCon

Received : 17:47:10 25.06.2008

From the above details, I clearly drive home the point that there is deficiency of service by Airtel through their franchisee M/s Sri Vinayaga Associates, 9/100, Karur Byepass Road, Trichy 620 018.

I am a Bank Manager and I was on an important customer meeting at 4.00 pm when I received a call from Customercare, Chennai detailed above. This has put me in an awkward position before my customers and I felt mentally tortured.

Kindly take up the matter with the concerned and find out the truth what is happening in Airtel billing system with the particular Franchisee or Airtel in general. Where the mistake has crept in ? Why I was forced to pay Rs.425.00 which is not at all a bill amount for my mobile phone ?

I shall be thankful for getting a redressal through your goodselves.

Thank you for patiently hearing my voice.