[Resolved]  Airtel Postpaid Mobile — bill issue

Hi!

I am a customer of Airtel for the past 2 years. I was initially registered under the a/c no.[protected].

In march’08, my a/c no. was changed to[protected] by airtel without any prior notification. I received a bill in march (no.[protected] under old a/c no. for “0” amount. It showed I had made a payment of Rs. 294 for which I had received a bill earlier. I received another bill for Rs. 606 for same period. When I complained, I was informed that the earlier bill was a folly, and I can pay the balance Rs. 312 (312+294=606). I paid the same. Again I got a bill (no.[protected] under new a/c no. showing Rs. 312 as paid and Rs. 294 as unpaid. When complained, I was told that no payment has been received!!

After calling ‘n’ no. of times, and repeating the story everyday to your good for nothing call centre employees for a month, I finally faxed my bank statement showing payment to bharti airtel on Dt. 31st march for amount Rs. 294 (cheque no. 357422, SBI PBB branch) to some Mr. sanket Pagare on 40031404. I received no response. The call centre employees kept bugging me for payment everyday and telling me that they have recorded details in system and that I would get the waiver, which never happened!!

Finally my line was disconnected 2 weeks back. I assumed it to be a sim card failure – no one cared to inform the customer. When I visited Airtel's Pensinsula tower, parel’s ARC – some lady Shabana attended to me and like others showed her inability to help any further but wrote a mail to some sandeep verma and his boss mangesh. My line was started 8 hours after she instructed someone to resume it and again got disconnected other day. I had already paid all bills till date except the 294 amount which I do not owe to Airtel.

I must say, Airtel is one of the worst service providers and its customer support is so so bad that I have decided to never use its service again. The inconvenience that I have faced for a meager amount over past 5 months is so high that I absolutely HATE this brand.

their support people are no good and they should close their office and send everyone to primary school. Government departments are better off than them and provide much better service.