[Resolved]  Airtel Postpaid Mobile GSM — Wrong Unbilled amount

Address:

Bangalore, Karnataka

I’m greatly concerned about a problem I have been facing with Airtel postpaid connection, which I have been using since 8 years. From around a week my unbilled usage has been disproportionately inflated. The amount has been ‘jumping’ from Rs. 150 to Rs. 227 in a span of 24 hours without me using it proportionately. I was concerned and completely stopped making any outgoing calls. Again the next day, the amount got inflated from Rs. 227 straight away to Rs. 428/- and I was shocked. The same evening, the amount once again jumped from Rs. 428 straight to Rs. 564.30/-. The only calls I had made was to the Airtel complaint center i.e the 198 service and to the Airtel nodal officer, Bangalore. None of them could solve the issue and all of them asked me to wait till the bill gets generated. The same evening I got all outgoing calls blocked, in a bid to stop the unbilled amount from getting wrongly inflated any further. Next day morning I went to an Airtel customer care center located in Gandhi Bazaar, Bangalore to surrender my sim and get my GSM connection, disconnected as I couldn’t take this mental harassment any further. The concerned people called up the customer care center to carry out the disconnection process, but within the next five minutes I got a call from one Mr. Saif Rehman, Floor supervisor, Customer Retention Dept., Bangalore. He gave me a ‘Promise number’ No.:[protected], promising that any discrepancy in the final bill will be revoked and I would have to pay only the amount which I have used. He also asked me to ignore the unbilled usage amount. He convinced me to re-activate my outgoing calls and did so. Right now I’m concerned about the rising unbilled usage, which has been rising disproportionately even without me making a single call. My average monthly bill amount has been at around Rs. 300/- every month for the past 8 years and I’m right now not using roaming nor any value added service nor I’m I using mobile internet. I’m the only user of this number.